Guest Services Manager - AdventHealth Sports Park at Bluhawk

GUEST SERVICES MANAGER -
Advent Health Sports Park at Bluhawk

BSP SFM, LLC

LOCATION:

Overland Park, KS

DEPARTMENT: OPERATIONS

REPORTS TO:

OPERATIONS DIRECTOR

STATUS: FULL-TIME (EXEMPT)

Advent Health Sports Park at Bluhawk is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Overland Park, Kansas. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Advent Health Sports Park at Bluhawk is managed by Sports Facilities Management, LLC (SFM), a Sports Facilities Companies (SFC) Organization. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

The Guest Services Manager is expected to provide world‑class customer service to all visitors and always displays a vast amount of knowledge of the facility’s programs and offerings. In addition, this position will provide camp development and implementation, Advent Health Sports Park at Bluhawk inventory, development and operation with a variety of clerical activities and related tasks.

• Create and effectively coordinate the staff schedule for the Guest Services Team
• Greet guests and provide prompt answers and directions as needed
• Cultivate an environment of world‑class guest service with enthusiasm to all visitors, members, and customers
• Help ensure compliance with all cash handling procedures
• Ensure all phone calls are answered according to our greeting standards
• Register guests for leagues, camps, clinics, drop‑ins, etc.
• Assist day‑pass guests with payment and facility orientation
• Be knowledgeable about prices, programming, and the daily venue schedule
• Provide accurate, clear, and concise radio communication whenever appropriate
• Process registration payments, membership payments and rental payments on the phone and in‑person
• Maintain accurate records of participant waivers, event information and incident reports
• Record league scores and print game sheets as needed
• Maintain confidentiality with guest and Team Member information
• Resolve all guest concerns and complaints and/or direct to appropriate Manager
• Ensure we are always compliant with all Child Watch standards & requirements
• Coordinates the Child Watch schedule and activity focuses each week
• Helps build strong relationships with each child's parents/guardians to ensure a great Child Watch experience
• Hire, train, and develop the Guest Services Team and Child Watch Team
• Help provide a guest feedback/concerns medium for communication, and directing that feedback to the appropriate supervisor
• Complete special projects, daily assignments and other duties as directed by management
• Assist with scheduling and coordinating all facility events and parties
• Ensure all party details are executed as planned, tracked: with detailed and organized files tracking party reservations, monies collect, waivers collected, food orders, party bags, etc. and that all details for parties are completed accurately and timely
• Communicate clearly and timely with Manager(s)-On‑Duty (MOD), Event Coordinator, Fitness Floor Staff, Aquatics Staff, and party hosts to ensure proper setup, coordination of activities, and cleanup for all parties
• Assist in developing relationships with key businesses/schools in the community to help build our event portfolio
• Collaborate with the Assistant General Manager and the Guest Services Team to…