Carrier Compliance Manager

Full-Time in Overland Park, KS - Mid Level - Finance

This is an individual contributor role with some indirect/matrix management of people who assist in compliance tasks. There is potential for this to develop into a management role.

In this role, you will perform duties that reduce the risk of tendering shipments to unqualified or fraudulent carriers. You will also participate in product development to improve our compliance capabilities. This position requires a blend of technical savvy, excellent communication skills, and a customer-first mindset.

• Execute carrier onboarding, qualification and fraud-prevention processes to ensure carriers meet company standards before dispatching to prevent loads from being tendered to non-compliant carriers or unauthorized contacts
• Interact with third-party compliance tools and providers for carrier onboarding, insurance tracking, monitoring, identify verification, etc.
• Coordinate the work of other team members who assist with compliance tasks
• Maintain carrier records in the transportation management system (TMS)
• Support claim prevention by confirming carriers meet cargo insurance requirements and documenting coverage details for high-value or special shipments
• Provide input into carrier compliance policies, carrier risk assessment and preferred carrier programs
• Maintain documentation about carrier compliance policies and procedures
• Collaborate cross-functionally with operations, sales, legal and finance to balance speed, service and risk in carrier usage decisions
• Lead carrier compliance training for team members
• Organize and communicate an on-call rotation for essential compliance tasks outside of normal business hours
• Serve as the escalation point for carrier compliance issues
• Organize activities in response to reports of stolen or hostage shipments
• Monitor exceptions related to potential fraud signals like rate cons signed in other countries (or by VPN), invalid mobile phone numbers for drivers and tracking alerts
• Monitor email inbox for compliance and respond or reassign messages
• Manage carrier performance feedback loops with operations (service failures, late pickups/deliveries, claims patterns) as inputs to compliance status
• Measure and report progress and results
• Collaborate with development and product teams to provide feedback on systems related to carrier compliance, leading to product enhancements
• Provide excellent customer service to coworkers and partners
• Participate in continuous training to stay updated on product changes and enhancements
• Assist with special projects and other duties as assigned

• Proven experience in a carrier compliance role with a freight brokerage
• Knowledge and experience around avoiding and responding to fraud and theft events
• Strong understanding of software applications and ability to learn new software quickly
• Excellent communication skills, both verbal and written
• Strong problem-solving skills and attention to detail
• Flexibility to work in a hybrid environment and adapt to changing schedules
• Team player with a positive attitude and strong interpersonal skills