Loan Support Consultant - Complex Loans - Midland

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Loan Support Analyst Consultant within PNC’s Complex Loans – Midland organization, you will be based within the PNC Midland footprint. This position is primarily responsible for servicing a complex commercial real‑estate portfolio with active cash‑management activities in compliance with related servicing agreements, loan documents, policies and procedures and applicable regulations.

• Apply advanced specialty product knowledge to the day‑to‑day servicing of a portfolio of commercial real‑estate loans with high complexity or elevated borrower relationships.
• Support the day‑to‑day servicing of a portfolio of commercial real‑estate loans, ensuring compliance with loan documents, accurate processing of transactions and timely reporting to stakeholders.
• Analyze and interpret complex loan agreements to accurately apply loan terms in loan servicing activities.
• Ensure all servicing activities are carried out in compliance with servicing agreements, loan documentation, internal policies and procedures, and applicable laws and regulations.
• Resolve non‑compliant issues through written and verbal communication with both internal and external parties.
• Review and process loan payments, escrows and reserve account disbursements.
• Assist in the preparation of periodic reporting including investor, internal and regulatory reports.
• Perform covenant compliance testing.
• Maintain accurate and up‑to‑date loan servicing records in the servicing system.
• Support the onboarding of new loans and the transition of paid‑off or transferred loans.
• Support tax and insurance administration.
• Perform collection activities on delinquent accounts.
• Possess funds disbursement authority.
• Review reports to identify exceptions, ensure quality and contribute to risk‑mitigation efforts.
• Serve as a subject‑matter expert, an initial point of escalation and/or provide specialty product training.

• University/college degree with 2+ years of relevant professional experience in commercial real‑estate loan servicing or related field.
• Competent knowledge of CMBS, balance sheet and agency loan products.
• Proficiency in interpreting loan agreements and applying loan terms.
• Experience with loan servicing systems and accurate record keeping.
• Strong customer‑focused mindset, effective communication, and relationship management skills.
• Ability to manage multiple priorities, assess and manage risk, and negotiate effectively.

• Consulting, customer interaction, decision making and critical thinking, effective communications, financial analysis, managing multiple priorities, negotiating, operational functions, product and services, relationship management

• Medical and prescription drug coverage with a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short‑term and long‑term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• Dependent care reimbursement account, backup child/elder care, adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives
• Paid time off: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; 15–25 vacation days each year depending on career level

If an accommodation is required to participate in the application process, please contact us via email at  Please include “accommodation request” in the subject line title and be sure to include your name, the job , and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877‑968‑7762 and say “Workday” for accommodation assistance.

All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an…