Card Coordinator

Job Details:

Location:

Headquarters - Overland Park, KS
Position Type:
Full Time
Salary Range: $16.00 - $18.00 Hourly
Job Category:
Banking

Mazuma Credit Union is a local, award‑winning Credit Union that has been in business since 1948. Our purpose is to make Kansas City a better place to live, work and bank! Our philosophy is to treat our Members and Team Members like family. We value diversity, positivity, creativity, and teamwork; and we believe our culture exhibits just that.

It looks something like this:

• Positive, Fun Attitude – Consistently demonstrates a positive attitude, always respectful in interactions with Members and Team Members, and appropriate in behavior and appearance.
• Teamwork – Proactive collaborator who embraces the opportunity to work with others, punctual, dependable, and able to manage conflict well.
• Learning & Growth – Demonstrates initiative in self‑development and the development of others.
• Creative & Progressive Mindset – Thinks outside the norm, introduces new ideas, and proactively solves problems.

Besides that, here’s what else keeps Team Members here:

• Up to 27 days off a year, including:
  • 10 paid Holidays
  • Mental Health Day
  • Anniversary Day
  • PTO starting on the first day
• 40 hours of Paid Volunteer Time per year
• Traditional & Roth 401K with company match
• Medical, Dental, and Vision benefits effective 1st of the month following first day
• Wellness credit available for Medical premiums
• Company paid benefits including:
  • Basic Life and AD&D Insurance
  • Short‑Term Disability Insurance
  • Long‑Term Disability Insurance
  • Vision Insurance
  • Maternity & Menopause Support Programs
  • Employee Assistance Program
• On‑Site Gym at our Headquarters location in Overland Park
• Discretionary Stakeholders bonus program
• Attractive interest rates on Team Member checking & Team Member money market accounts
• Consumer and mortgage loan discounts

The Card Coordinator is responsible for operational card maintenance and dispute/chargeback processes while ensuring accurate, high‑quality service for Members and Team Members. As an ambassador for Mazuma, this role focuses on engagement, active listening, and exceptional service delivery to meet both identified and unidentified card‑related needs. This position requires strong knowledge of industry regulations to perform duties independently and minimize errors.

The Card Coordinator is part of a collaborative team dedicated to supporting frontline Teams and Members while maintaining efficient systems and workflows.

• Receive and evaluate debit and credit card disputes.
• Analyze and determine dispute validity based on regulatory requirements and VISA rules.
• Review disputes and support documentation for submission to the card processor.
• Ensure compliance with Regulation E and maintain required communication timelines.
• Process and manage debit and credit card requests, including card ordering, blocking, re‑issuing, activating, statement and PIN expertise, and entry of travel notifications in core and card processor software.
• Post detailed entries into General Ledger Accounts.
• Reconcile assigned GLs monthly.
• Serve as an expert in fraud alert processes and procedures.
• Manage notifications for card breaches.
• Reconcile reports from core data processor, third‑party card processor, and other vendors.
• Comply with applicable laws and regulations, including the Bank Secrecy Act, Patriot Act, and Office of Foreign Assets Control.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Job & Technical Expertise
• Results Orientation
• Member Service & Retention
• Personal Accountability
• Communication & Interpersonal Skills
• Teamwork & Collaboration
• Develops Self & Others
• Strategic Thinking & Vision

• Positive, Fun Attitude – Consistently demonstrates a positive attitude, respectful in interactions, and appropriate appearance.
• Teamwork – Proactive collaborator, punctual, dependable, managing conflict well and displaying strong people skills.
• Learning &…