Loan Support Consultant - Complex Loans - Midland

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Loan Support Analyst Consultant within PNC's Complex Loans - Midland organization, you will be based within the PNC Midland footprint.

• Applies advanced specialty product knowledge to the day‑to‑day servicing of a portfolio of commercial real estate loans with high complexity or elevated borrower relationships to include increased communication and autonomy.
• Supports the day‑to‑day servicing of a portfolio of commercial real estate loans, ensuring compliance with loan documents, accurate processing of transactions and timely reporting to stakeholders. These commercial real estate loans include CMBS, balance sheet and agency loans. Must analyze and interpret complex loan agreements to accurately apply loan terms in loan servicing activities.
• All servicing activities must be carried out in compliance with servicing agreements, loan documentation, internal policies and procedures, and applicable laws and regulations. Resolves non‑compliant issues through written and verbal communication with internal and external parties.
• May review and process loan payments, escrows and reserve account disbursements. May assist in the preparation of periodic reporting including investor, internal and regulatory reports. May perform covenant compliance testing. Must maintain accurate and up‑to‑date loan servicing records in the servicing system. May support the onboarding of new loans and the transition of paid‑off or transferred loans. May support tax and insurance administration.
  
  May perform collection activities on delinquent accounts. May have funds disbursement authority.
• Reviews reports to identify exceptions, ensure quality and contribute to risk mitigation efforts. May serve as a subject‑matter expert, an initial point of escalation, and/or may provide specialty product training. May perform one or more work processes.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licenses needed to be successful in this position.

• Consulting
• Customer Interaction
• Decision Making and Critical Thinking
• Effective Communications
• Financial Analysis
• Managing Multiple Priorities
• Negotiating
• Operational Functions
• Products and Services
• Relationship Management

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

Bachelor's

No required certification(s).

No required license(s).

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full‑time employees include medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account;

back‑up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full‑time and part‑time employees, visit

If an accommodation is required to participate in the application process, please contact us via email at  Please include “accommodation request” in the…