Service Representative

Job Description

Requisition ID93930

Department Institutional Life Job Function Institutional Life Location Overland  Park,Kansas,United States Role Location Designation Hybrid - 3 days per week Location Designation:
Hybrid - 3 days per week

Role Overview :

The Service Representative supports the Institutional Life Client Care Team by managing policy transactions and servicing requests for in-force BOLI and COLI products. This role ensures accurate and timely processing while maintaining a high level of service for internal and external stakeholders.

Key responsibilities include processing policy changes, reconciling transaction activity, and phone support. The role also partners with cross-functional teams to resolve issues, ensure data accuracy, and contribute to process improvements that enhance efficiency and service quality.

What You'll Do:

Process policy transactions, including premium payments, fund transfers, and contract changes.

Reconcile daily transaction activity and ensure accuracy across systems.

Prepare and provide policy value reporting to internal and external stakeholders.

Evaluate premium capacity and funding to ensure compliance with contract and tax limits.

Partner with internal teams to resolve discrepancies and support client requests.

Maintain accurate policy records and ensure proper documentation.

Support process improvements to enhance efficiency and service quality.

What You'll Bring:1-3 years of experience in operations, financial services, or insurance.

Strong analytical and problem-solving skills.

Proficiency in Excel and Microsoft Office tools.

Strong communication and collaboration skills.

Ability to manage multiple priorities and work independently.

High attention to detail and accuracy.

Education & Licensing Bachelor’s degree or 5+ years equivalent related experience preferred.

Must obtain FINRA Series 6 license within 12 months of hire.

Must complete LOMA courses 1 and 2 within 12 months of hire.#LI-AP3#LI-HYBRIDPay Transparency Salary Range: $50,000-$60,000

Overtime eligible:
Nonexempt Discretionary bonus eligible:
Yes Sales bonus eligible:
No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Please note:

This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.  to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported.

By embracing a broad range of…