Loan Support Consultant - Special Servicing - Midland

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Loan Support Consultant – Special Servicing within PNC’s Midland organization, you will be based within the PNC Midland footprint.

R225584

As a Loan Support Consultant within Special Servicing, you serve as the primary liaison for coordinating requests from external parties regarding defaulted loans. Your responsibilities include reviewing and processing complex Commercial Real Estate (CRE) servicing requests—such as payments, disbursements, and other related activities—while ensuring full compliance with regulatory requirements. You play a critical role in mitigating risk, resolving payment discrepancies, and addressing various loan servicing inquiries.

Additionally, you maintain accurate loan records, execute loan maintenance transactions, and contribute to the preparation of management reports. Your role also involves supporting special projects focused on process improvement and enhancing departmental efficiency.

• Applies advanced specialty product knowledge to day‑to‑day servicing of a portfolio of commercial real‑estate loans with high complexity or elevated borrower relationships, including increased communication and autonomy.
• Supports day‑to‑day servicing of a portfolio of commercial real‑estate loans, ensuring compliance with loan documents, accurate processing of transactions and timely reporting to stakeholders. These loans include CMBS, balance‑sheet and agency loans. Analyzes and interprets complex loan agreements to accurately apply loan terms in servicing activities.
• All servicing activities must be carried out in compliance with servicing agreements, loan documentation, internal policies and procedures, and applicable laws and regulations. Resolves non‑compliant issues through written and verbal communication with internal and external parties.
• May review and process loan payments, escrows and reserve‑account disbursements. May assist in the preparation of periodic reporting including investor, internal and regulatory reports. May perform covenant compliance testing. Maintains accurate and up‑to‑date loan servicing records in the servicing system. May support onboarding of new loans and the transition of paid‑off or transferred loans. May support tax and insurance administration. May perform collection activities on delinquent accounts.
  
  May have funds disbursement authority.
• Reviews reports to identify exceptions, ensure quality and contribute to risk mitigation efforts. May serve as a subject matter expert, an initial point of escalation, and/or provide specialty product training. May perform one or more work processes.

• BS in Business, Finance, Real Estate, or a related field and/or equivalent experience.
• 2+ years of related commercial loan servicing experience preferred.
• Strong interpersonal skills and collaboration skills with a focus on customer service.
• Ability to efficiently utilize commercial loan processing systems.
• Ability to multi‑task and work independently in a fast‑paced work environment.
• Experience with PNC Commercial Real Estate Loan Processing Systems.

Bachelor's degree.

No required certifications or licenses.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

PNC offers a comprehensive range of benefits including medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back‑up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness…