Investor Reporting Analyst

Location:

Under the supervision of the department manager, the Investor Accounting Analyst III is responsible for accurate and timely reporting and remitting as dictated by the related servicing agreements for assigned contracts. In addition to standard Investor Analyst responsibilities, this role handles more complex and potentially labor-intensive manual calculations for deals such as Participation, Third-Party, and CMBS contracts.

• Perform all functions of an Investor Analyst II
• Interpret Pooling and Servicing Agreements (PSA), Sub-Servicing Agreements (SSA), Interim Servicing Agreements (ISA), Participation Agreements, and other complex third-party agreements to determine portfolio reporting and remittance requirements and respond to investor inquiries
• Review, communicate, and set up new contracts in core systems including Strategy Investor Setup, Collection Account Setup, RECWEB Investor Summary/Calendar Setup, and Trustee File Setup
• Resolve servicing fee and other validation exceptions
• Monitor calculation and reporting of Realized Losses, Appraisal Reduction Amounts (ARA), and Appraisal Subordinate Entitlement Reductions (ASERS)
• Provide advice, oversight, and assistance to management in identifying, managing, and escalating risk issues
• Communicate with Rating Agencies, Trustees, and Investors, ensuring confidentiality documents are current and on file
• Exceed performance goals and consistently push self and others for results
• Assist in the development and training of new employees
• Support peers with reconcilement issues and questions
• Participate in special projects, including testing phases of system upgrades and enhancements
• Contribute to team development and team building initiatives
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all Key Bank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key

• Bachelor's Degree in Finance or Accounting (preferred)
• OR equivalent experience (required)

• 1+ years of investor reporting or related experience within the industry, with emphasis in loan servicing or commercial real estate reporting (preferred)

• Preparation and validation of complex investor reports and remittances per servicing agreements
• Analysis of PSAs, SSAs, ISAs, and third-party contracts to determine reporting requirements
• Configuration of investor and trustee data in systems like Strategy and RECWEB
• Execution of labor-intensive calculations for specialized contracts such as CMBS and Participation deals
• Resolution of exceptions and discrepancies in servicing fee calculations
• Monitoring and reporting of Realized Losses, ARAs, and ASERS for investor portfolios
• Identification and escalation of risk issues to ensure compliance and operational integrity
• Professional interaction with rating agencies, trustees, investors, and internal teams
• Use of advanced Excel functions for ad‑hoc reporting and financial analysis
• Mentoring peers and assisting with reconcilement and procedural questions
• Onboarding and development of new employees through knowledge sharing
• Participation in testing phases of system upgrades and enhancements
• Recommendation and implementation of changes to investor reporting procedures
• Ability to manage multiple tasks and deadlines with precision and efficiency
• Commitment to delivering high‑quality service and maintaining confidentiality

• All Key Bank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

• Occasional travel to include overnight stay.

• Hybrid (2+ days)

This position is eligible to earn a…