Loan Support Analyst Senior - Agency and GSE Servicing - Midland

Position Overview

As a Loan Support Analyst Senior within PNC’s Midland organization, you will be based at the PNC Midland footprint and serve primarily commercial real‑estate loans, including CMBS, balance‑sheet, and agency loans. The role requires applying specialty product knowledge to day‑to‑day servicing, ensuring compliance with loan documents, and maintaining accurate loan servicing records.

Day‑to‑day responsibilities include:

• Apply specialty product knowledge to servicing a portfolio with elevated borrower relationships and/or complexity.
• Analyze and interpret complex loan agreements to accurately apply loan terms in all servicing activities.
• Ensure all servicing activities comply with servicing agreements, loan documentation, internal policies and procedures, and applicable laws and regulations.
• Resolve non‑compliant issues through written and verbal communication with internal and external parties.
• Review and process loan payments, escrows, and reserve account disbursements.
• Assist in the preparation of periodic reporting, including investor, internal, and regulatory reports.
• Perform covenant compliance testing and support tax and insurance administration.
• Execute collection activities on delinquent accounts and may have funds disbursement authority.
• Maintain accurate and up‑to‑date loan servicing records in the servicing system.
• Support the onboarding of new loans and the transition of paid‑off or transferred loans.
• Review reports to identify exceptions, ensure quality, and contribute to risk mitigation efforts.
• Serve as a subject‑matter resource and provide specialty product training as required.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for the role.

• Competencies: Consulting, Customer Interaction, Decision Making & Critical Thinking, Effective Communications, Financial Analysis, Managing Multiple Priorities, Negotiating, Operational Functions, Products & Services, Relationship Management.
• Work Experience: A university or college degree with less than one year of professional experience, or an equivalent combination of education, job‑specific certification(s), and experience, including military service.
• Education: Bachelor’s degree required.
• Certifications: None required.
• Licenses: None required.

PNC offers a comprehensive range of benefits for full‑time employees, including:

• Medical, prescription drug, dental and vision coverage (with Health Savings Account option)
• Life insurance for employee and spouse/child; short‑ and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans
• Dependent care reimbursement account; backup child/elder care; adoption, surrogacy, and doula reimbursement
• Educational assistance for select programs fully paid; robust wellness program with financial incentives
• Paid time off: maternity and/or parental leave; up to 11 paid holidays; 9 occasional absence days; between 15 to 25 vacation days depending on career level and years of service
• Eligibility to other programs can be verified at

If an accommodation is required to participate in the application process, please contact us via email at  Include “accommodation request” in the subject line and provide your name, the job , and your preferred method of contact. All information is kept confidential and used only as required to provide needed accommodations. Applicants may also call 877‑968‑7762 and say “Workday” for accommodation assistance.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California residents, please review the California Consumer Privacy Act Privacy Notice for information on how PNC may use or disclose your personal information in our hiring practices.