Investor Reporting Analyst

Location:

11501 Outlook Street, Overland Park Kansas

Job Summary Under the supervision of the department manager, the Investor Accounting Analyst III is responsible for accurate and timely reporting and remitting as dictated by the related servicing agreements for assigned contracts. In addition to standard Investor Analyst responsibilities, this role handles more complex and potentially labor-intensive manual calculations for deals such as Participation, Third-Party, and CMBS contracts.

Essential Functions Perform all functions of an Investor Analyst IIInterpret Pooling and Servicing Agreements (PSA), Sub-Servicing Agreements (SSA), Interim Servicing Agreements (ISA), Participation Agreements, and other complex third-party agreements to determine portfolio reporting and remittance requirements and respond to investor inquiries

Review, communicate, and set up new contracts in core systems including Strategy Investor Setup, Collection Account Setup, RECWEB Investor Summary/Calendar Setup, and Trustee File Setup Resolve servicing fee and other validation exceptions

Monitor calculation and reporting of Realized Losses, Appraisal Reduction Amounts (ARA), and Appraisal Subordinate Entitlement Reductions (ASERS)
Provide advice, oversight, and assistance to management in identifying, managing, and escalating risk issues

Communicate with Rating Agencies, Trustees, and Investors, ensuring confidentiality documents are current and on file Exceed performance goals and consistently push self and others for results

Assist in the development and training of new employees

Support peers with reconcilement issues and questions

Participate in special projects, including testing phases of system upgrades and enhancements

Contribute to team development and team building initiatives

Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice

Complies with all Key Bank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education Bachelor's Degree in Finance or Accounting (preferred)
OR equivalent experience (required)
Work Experience1+ years of investor reporting or related experience within the industry, with emphasis in loan servicing or commercial real estate reporting (preferred)
Skills Preparation and validation of complex investor reports and remittances per servicing agreements

Analysis of PSAs, SSAs, ISAs, and third-party contracts to determine reporting requirements

Configuration of investor and trustee data in systems like Strategy and RECWEBExecution of labor-intensive calculations for specialized contracts such as CMBS and Participation deals

Resolution of exceptions and discrepancies in servicing fee calculations

Monitoring and reporting of Realized Losses, ARAs, and ASERS for investor portfolios

Identification and escalation of risk issues to ensure compliance and operational integrity

Professional interaction with rating agencies, trustees, investors, and internal teams

Use of advanced Excel functions for ad-hoc reporting and financial analysis

Mentoring peers and assisting with reconcilement and procedural questions

Onboarding and development of new employees through knowledge sharing

Participation in testing phases of system upgrades and enhancements

Recommendation and implementation of changes to investor reporting procedures

Ability to manage multiple tasks and deadlines with precision and efficiency

Commitment to delivering high-quality service and maintaining confidentiality

Core Competencies All Key Bank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Travel Occasional travel to include overnight stay.

Work Location Category Hybrid (2+ days)
COMPENSATION AND BENEFITS This position is eligible…