Commercial Loan Assistant

Job Title:

Commercial Loan Assistant

Location:

Overland Park, KS

Employment Type:

Full-Time

About Capitol Federal At Capitol Federal Savings Bank, we are committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve. Our team members are the foundation of our success. We believe in fostering a supportive environment where employees can grow professionally, contribute meaningfully, and build rewarding careers.

This position will work with commercial loan officers to originate and prepare loan transactions for underwriting and closing. Provide excellent customer service in response to requests for information and resolving issues on new and existing customer accounts.

• Respond quickly and appropriately to calls and emails from customers.
• Assist customers with payments, advances, account research, and other commercial account related needs.
• Use commercial loan software to process loan requests, including entering accurate details for the transaction into the software, ordering supporting documents for the credit, flood, title, taxes, and appraisal.
• Updating workflows to accurately reflect the transaction’s current status.
• Assist commercial loan officers with gathering customer information required to make a loan, including demographic information that is regulatory-required as well as necessary documents and supporting files from customers.
• Review due diligence documents, such as CIP and Beneficial Ownership documents, to assure accurate and complete documentation of loan files.
• Adhere to policies and procedures for accurate document placement and retention.
• Evaluate documentation provided by customers and work with credit analysts to perform research necessary to determine the loan applicant’s eligibility.
• Provide quality assurance of loan closing documents.
• Analyze data and information by identifying the underlying fundamentals and objectives using logic and reasoning.
• Close loan transactions or coordinate closings with title company including reviewing settlement statements, documenting customer identities, ensuring documents are signed, and providing funds to customers.
• Accurately post monetary transactions to fund loan.
• Perform other duties as assigned.
• Actively participate in proactive team efforts to achieve departmental and company goals.
• Must comply with current applicable laws, regulations and bank policies and procedures.
• Comply with all safety policies, practices and procedures.
• Report all unsafe activities to supervisor and/or Human Resources.

• High school diploma or equivalent required.
• Previous banking and or credit analysis experience preferred.

• Customer Focus
• Communication Skills
• Integrity and Professionalism
• Problem Solving
• Attention to Detail
• Team Collaboration
• Unconditional Ethics

Capitol Federal offers employees a supportive workplace and opportunities for career growth.

• Competitive compensation
• Retirement and savings plans
• Flexible Spending Accounts
• Paid time off and holidays
• Employee Assistance Program Health, Dental, Life and Disability coverage
• Parental Leave
• Professional development opportunities
• Career Advancement Pathways

Cap Fed® is an equal opportunity employer.

About Us - At Capitol Federal® we know a great company starts with great people. Together, we can shape the future of banking in the Midwest. Since 1893, Capitol Federal has remained steadfast in our philosophy of Safety in Savings, Sounds Lending Policies, Quality Customer Service and Commitment to Community. By building strong relationships with customers and relying on our core philosophies, we've developed a positive work environment that focuses on superior service to our customers and delivering opportunities for our employees to grow and succeed.