Client Service Specialist - Part Time

Join Our Team and Make a Difference Every Day

Are you a banking professional who enjoys helping clients, keeping operations organized, and being part of a collaborative team? Kendall Bank is looking for a detail-oriented and client-focused Part-Time Client Service Specialist (CSS) to support our branch operations and deliver exceptional service to our clients.

This role is much more than a traditional teller position. We are seeking someone who wants to become an expert in deposit account operations, business account opening, documentation management, and wire processing while serving as a trusted resource for both clients and team members.

• Deliver exceptional service to clients in person and over the phone.
• Answer questions and provide support for deposit accounts, online banking, and other banking services.
• Create positive client experiences that reflect Kendall Bank's commitment to relationship banking.

• Open and maintain personal and business deposit accounts.
• Become a subject matter expert in business account opening requirements and documentation.
• Review, organize, and maintain account-opening files to ensure accuracy and compliance.
• Coordinate follow-up for missing documentation and account exceptions.
• Perform account maintenance and servicing activities.

• Prepare and process incoming and outgoing wire transfers.
• Verify documentation and ensure compliance with security procedures and regulatory requirements.
• Communicate with clients and internal team members regarding wire requests and questions.

• Process deposits, withdrawals, transfers, payments, and other banking transactions accurately and efficiently.
• Balance cash, teller drawers, and other assigned cash responsibilities.
• Assist with safe deposit boxes, ATM support, and other branch operational functions.

• Provide coverage when staffing needs arise.
• Be available to adjust schedules on short notice when employees are absent due to illness or unexpected situations.
• Work additional hours, including temporary full-time schedules, to provide coverage for vacations, training, and other staffing needs.

• Previous banking experience preferred.
• Experience opening deposit accounts strongly preferred.
• Experience with business account opening and documentation preferred.
• Previous cash handling experience required.
• Wire transfer experience preferred.
• Strong attention to detail and organizational skills.
• Excellent communication and client service skills.
• Ability to learn new systems, regulations, and procedures quickly.
• Ability to work independently and as part of a team.

• High School Diploma or equivalent required.

• Positive, team-oriented culture.
• Opportunity to develop expertise in business account operations and deposit services.
• Meaningful interaction with clients and local businesses.
• Flexible part-time schedule with additional hours available as needed.
• Professional growth and development opportunities.

• Approximately 25 hours per week
• Additional hours available based on branch staffing and operational needs
• Flexibility required for occasional short-notice schedule changes and vacation coverage