Director, Receivables Strategy and Performance

At Trevi Pay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, Trevi Pay brings 40 years of experience serving leaders in manufacturing, retail and transportation.

Every day, Trevi Pay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.

The Director, Receivables Strategy & Performance owns the strategy, standards, and performance discipline of receivables across Trevi Pay’s full client portfolio within the Global Operations Center of Excellence. As collections execution integrates into vertically aligned Customer Experience (CX) teams, this role keeps the receivables discipline unified and high-performing — setting the direction for how Trevi Pay collects (segmentation and treatment strategy, escalation playbooks, performance standards, and tooling), developed in close partnership with Credit & Risk and informed by portfolio behavior scoring and risk analytics, while CX leaders own day-to-day execution and the client relationship and Credit & Risk owns credit policy, risk appetite, and exposure limits.

Reporting to the VP, Operational Excellence, the Director leads through influence rather than direct ownership of the collectors, is accountable for holding and improving AR performance as it integrates into the verticals, and directly leads the consolidated Cash Management and Arbitration/Disputes functions that together form Trevi Pay’s receivables disciplines.

• Own the receivables performance standard across Trevi Pay’s full client portfolio — defining how Trevi Pay collects and keeping the discipline unified and high-performing as collections execution integrates into the vertically aligned Customer Experience (CX) teams.
• Set the collections segmentation and treatment strategy, dunning cadences, and escalation playbooks that drive portfolio health across every client vertical — developed in partnership with Credit & Risk and informed by portfolio behavior scoring and risk analytics.
• Own the collections and write-off treatment standards and operational exposure management across the book of business, set within — and aligned to — the credit policy, risk appetite, and exposure limits owned by Credit & Risk.
• Partner with Credit & Risk to translate portfolio behavior scoring and risk analytics into collections prioritization, treatment, and escalation standards — jointly defining how risk signals shape who is contacted and when, while account-level judgment and the client relationship remain with CX.
• Set DSO, past-due %, and aging-bucket targets; own portfolio forecasting and performance management against those targets.
• Define collections tooling, automation, and process standards, championing technology that reduces manual effort and scales collections capability.
• Establish reporting standards and maintain a single, comparable view of portfolio health available to leadership at all times.
• Partner closely with CX leaders who own day-to-day collections execution and the client relationship, driving adoption of the standard through influence rather than direct authority over collectors.
• Hold and improve collections performance — DSO, past-due %, and write-off rate — as AR responsibility distributes into the verticals.
• Serve as the single owner of the receivables discipline standard, preventing vertical drift and preserving consistency in treatment, escalation, and exposure-management practices across all client verticals.
• Lead the consolidated Cash…