Patient Access Liaison Overland Park, Kansas

Bio Matrix is a nationwide, independently‑owned infusion pharmacy with decades of experience supporting patients on specialty medication. Our compassionate care team helps patients navigate the often‑challenging healthcare environment. We treat our patients like family and get them started on therapy quickly. We work closely with them as well as their family and their healthcare providers throughout the patient journey, staying focused on optimal clinical outcomes.

At Bio Matrix we embrace Inclusion, Diversity, Equity, & Access (IDEA). We commit to cultivating a welcoming space where everyone’s contributions are acknowledged and celebrated. Our goal is to draw in, develop, engage, and retain talented, high‑performing individuals from diverse backgrounds and viewpoints.

As a key member of the Intake team, the PAL – Active will be responsible for ongoing monthly eligibility monitoring of active patients. When changes of insurance or benefits are identified, the PAL – Active works with patients, sales, and/or physicians to obtain new insurance or supporting clinical documentation to secure authorization. The PAL – Active advises Reimbursement Specialists of new insurance and the need for new benefits verification and prior authorization where applicable.

The PAL – Active remains the point of contact with patients, sales, and physicians, provides updates as necessary, and assists with authorization and benefits questions from patients.

• Monitor Care Tend queues for active patients and review eligibility monthly. Ensure authorization is on file and there are no barriers to servicing a patient before the Pharmacy team contacts the patient to set up delivery.
• When insurance coverage issues are identified, work with patient, sales representative, and physician to obtain necessary information for review.
• Assist with PAL‑Pending duties as needed for coverage or additional support.
• Ensure accurate last events and that cases are progressing as expected.
• Perform activities timely and notify downstream teams of any potential service delays.
• Communicate with Reimbursement Specialists and convey benefit investigation outcomes to patients regarding out‑of‑pocket costs and financial assistance options.
• Coordinate with Nurse Coordination team for patients requiring in‑home nurse care, scheduling around prescription fulfillment and shipping.
• Coordinate with Pharmacy operations team to ensure clinical and fulfillment resources support onboarding and ongoing fulfillment for new patient referrals.
• Document all provider, patient, caregiver, and field team updates in the required systems of record.
• Use referral process, volume, and workload metrics to organize workload and daily activities for successful outreach and completion of referral steps.
• Support use of technology and innovative digital channels for internal and external stakeholder communication.
• Provide accurate status updates and next‑step guidance to team members, referral sources, patients, and field resources.

• Prioritize and handle multiple tasks and projects concurrently.
• Understand referral profitability and reimbursement options.
• Support general administrative activities such as mailings, documentation development, scheduling of meetings.
• Be flexible with overtime and occasional overnight travel by car and airplane.
• Maintain attention to detail and serve as a resource to other departments.
• Participate in quality assurance activities and audits.

• 1–3 years of experience managing patient referral and prescription activities or reimbursement services in infusion or specialty therapies.
• 1–3 years of experience providing customer service in a healthcare setting, meeting high quality standards for services and evaluating customer satisfaction.
• Experience with electronic health records or pharmacy patient‑management systems.
• High school diploma or equivalent; bachelor’s degree preferred.
• Ability to multitask in a fast‑paced environment.
• Proficient in medical or pharmacy terminology, written or verbal.
• Moderate Microsoft Office skills.
• Willingne…