Patient Referral Specialist

Introduction

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:
Patient Referral Specialist Kansas City Joint Replacement

Kansas City Joint Replacement offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free Air Med medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits ()

Note:
Eligibility for benefits may vary by location.

GHR

TITLE:

Patient Access Specialist

LOB: PHY

GENERAL SUMMARY OF DUTIES: The Patient Access Specialist is responsible for answering incoming phone calls, scheduling patient appointments, routing calls and communicating to the appropriate colleague and/or Provider. The Patient Access Specialist serves as a liaison between patient and practice support staff. Position functions as an internal call center colleague.

• Answer incoming calls in a timely and professional manner
• Scheduling, canceling, and rescheduling patient appointments.
• Verification and accurate entry of patient demographics
• Select accurate insurance carrier plans and informs the patient of any carrier that is out of network
• Inform the patient of any testing requirements according to the instructions and queries in the scheduling module. Communicate order/test with practice staff as applicable.
• Ensure that any edits are performed in the practice management tool/EMR
• Ensure all required information is accurate and complete in the practice management tool/EMR
• Select the correct patient medical record number consistently
• Utilize appropriate system to communicate with office colleagues and patients as necessary
• Maintain professional level of conduct with regarding attitude and communication with colleagues and patients.
• Protect the confidentiality of our patients’ privacy and provide excellent patient care
• Practice and adhere to the Code of Conduct and Mission and Value Statements
• Must read and understand and adhere to all Physician Services policies and procedures
• Other duties as assigned

• High School Diploma or GED preferred

• One year of customer service experience preferred
• One year of high-volume phone/call experience preferred
• One year of medical terminology/healthcare experience preferred

Supporting HCA Healthcare's 186 hospitals and 2,400+ sites of care, Physician Services plays a crucial role as the main entry point for patients looking…