Patient Care Coordinator; Float

Description

• Must be knowledgeable of all techniques and procedures performed within our clinics and uphold its standard for excellence. Responsible for competently and efficiently performing all tasks in a friendly, professional manner.
• Maintain open communication and confidentiality with patients and referral sources.
• Operate multi-line telephone system; answer, screen and forward calls, provide information, take messages, and review voice mails.
• Document ALL patient contact information, payment information, or any other verbal communication with patient in the patient account notes.
• Respond quickly and appropriately to patient questions and concerns.
• Transmit information or documents to referring physicians or other businesses, using computer, mail, or fax line.
• Accurately provide information about establishment such as location of our offices, or services provided.

• Greet patients and assist with the completion of required paperwork
• Manage clinic phone calls, such as scheduling new patients appointments, rescheduling appointments and fielding marketing phone calls
• Complete transactions using POS systems, reconcile daily collections reports
• Scan documents and maintain medical records while adhering to HIPAA
• Take inventory, stock and clean the lobby, PT bay and other clinic areas
• Open and close the clinic(s)
• Verify insurance and benefits for patients
• All other job duties as deemed appropriate by management

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representation of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience handling sensitive and confidential business matters and information with discretion.
• Ability to juggle a variety of tasks while remaining friendly to patients
• Maintain a professional, cheerful and positive attitude always
• Always be honest and ethical
• Ability to accept constructive criticism and deal calmly and effectively with high stress situations
• Willingness to take on responsibilities, special projects, and challenges as they arise
• Always be actively looking for ways to help people
• Manage one’s own time
• Be a team player and help to provide a positive, healthy work place

• Ability to use office equipment; computer, scanner, fax and phone system
• Prior Health Care experience OR front desk experience required.
• Great communication and organizational skills
• Ability to work quickly, yet meticulously in a fast-paced environment
• Maintain professional appearance and appropriate attire
• Experience with Microsoft Office preferred (Teams, Excel, Outlook)
• Enthusiastic approach to customer service
• Prior knowledge of insurance and insurance benefits

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

• Monday: 7:30am - 6pm
• Tuesday: 11:00am - 6:30pm
• Thursday: 12pm - 6:30pm
• Friday: 7:30am - 6pm

Full-time

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

• Front Desk or Insurance: 1 year (Preferred)

• Overland Park, KS and surrounding arreas (Required)