Sr Manager, HR Operations

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

The Sr Manager, HR Operations is a member of the HR Operations Leadership team and will drive the strategy, design, implementation, launch and execution of programs for Employee Life Cycle Services and Talent Acquisition Operations.

Responsibilities include developing standards and direction for the team, managing and leading a high-performing team, collaborating with partner teams, and driving the strategy in partnership with leadership. Oversees areas including background checks, Recruiting Operations, Operational Onboarding and Offboarding, HR Data in Workday, Unemployment, Employment Verifications, Organizational Management in Workday, and Severance. Ensures SOX and legal compliance with data, data accuracy, and vendor management.

This position offers a hybrid schedule with 3 days per week minimum in office.

• Provide leadership, direction and long-term planning for the HR Operations Delivery function; incorporating systems, processes, and people to align with HR and Company strategies.
• Lead, develop and foster a positive environment of engagement for the HR Operations Delivery team, including building a high level of collaboration with other teams.
• Build a high performing team through recruiting, hiring, coaching, development, and performance management.
• Create clear and measurable goals, holds the team accountable, develops, mentors, and provides day-to-day guidance to the Manager, Employee Lifecycle Services and Manager, TA Operations, and Sr. Analysts, as direct reports. Works with the Team Lead on all areas for the indirect reports.
• Ensure HR Operations Delivery team provides high quality customer service to T-Mobile employees through rapid response to emails, trouble tickets and supports customer escalations as needed.
• Understand the voice of the customer, identify trending issues, and proactively implement initiatives to streamline processes and enhance the overall customer experience.
• Regularly assess programs, systems, and strategies to ensure optimal cost-effectiveness while prioritizing business needs through the most efficient and precise solutions. Strive to deliver exceptional customer service by implementing programs that apply standard methodologies in SLAs, processes, tools, systems, and resources.
• Lead all aspects of vendor relationships to optimize service offerings and ensure the effective execution of contracts and achievement of service level agreements.
• Cultivate positive relationships with peers and executives across the organization, partnering closely with HR Operations, HR Business Partners, Benefits, Talent, Learning and Development, Compensation, HR Business Solutions, and other teams to ensure the team is well-positioned to deliver valuable support to both employees and the business.
• Ensure adherence to all employment and labor laws through effective programs, practices, policies, training, and actions, while serving as a liaison with internal and external auditors as needed.
• Research, identify and implement automation, process improvement, tech and AI to improve both the back office experience and the overall employee experience.
• Oversee the system enhancement, process improvement, and project efforts for HR Operations and TA Operations Delivery.
• Represents HR Operations’ needs and priorities with partners.
• Also responsible for other Duties/Projects as specified by business management as needed.

• Bachelor's Degree (Required)

• 7-10 years Experience in HR, Business or Call Center environment. (Required)
• 4-7 years Experience coaching, developing, leading direct reports. (Required)
• Experience supporting a large organization (20,000+ people). (Preferred)

• Communica…