Manager, HR Operations - Early Career Operations

Job Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

This role leads a critical HR Operations Support function responsible for delivering compliant, scalable, and high-impact operational support across Talent Acquisition and Workforce Compliance domains. The position oversees enterprise-wide processes including background checks (domestic and international), recruiting and requisition operations, recruiting compliance, I-9 and immigration compliance, vendor and contract governance, M&A integration support, system data ownership within Workday ATS and HCM, and case management oversight within Service Now.

The role serves as a foundational driver of HR operational excellence by ensuring regulatory adherence, operational efficiency, and data integrity across systems and processes. Success in this position is measured by service quality, audit readiness, compliance integrity, process efficiency, vendor performance, team development, and effective case management performance.

This leader plays a key role in strengthening the organization’s compliance framework while enhancing the employee and candidate experience through streamlined, technology-enabled HR operations.

** This is a hybrid role (3 days/week in the office) and will be based in Overland Park, KS. **

• Lead, coach, and develop a high-performing HR Operations Support team, demonstrating strong people management, coaching, and performance development capabilities
• Establish clear performance standards, service-level expectations, and operational governance models while driving accountability through measurable service metrics and dashboards
• Drive workforce planning and capacity management to support enterprise hiring and compliance demands within a large, complex organization
• Oversee domestic and international background check programs, ensuring regulatory compliance, operational risk mitigation, and strong vendor performance management
• Govern recruiting compliance practices with deep knowledge of federal, state, and international employment regulations
• Lead enterprise I-9 compliance strategy, audit preparedness, remediation efforts, and process controls with a strong focus on audit readiness and regulatory integrity
• Oversee immigration support processes in partnership with internal stakeholders and external counsel
• Manage end-to-end job requisition operational support within Workday ATS, ensuring data governance, system integrity, and consistent recruiting workflows
• Serve as data owner for Workday ATS and HCM within scope of recruiting and compliance operations, ensuring reporting accuracy, data quality, and HRIS optimization
• Lead system enhancements, configuration improvements, and stabilization initiatives leveraging strong HRIS expertise
• Oversee ticket and case maintenance within Service Now, ensuring timely resolution, accurate documentation, SLA adherence, and trend analysis to improve service delivery
• Monitor and analyze case management metrics to identify improvement opportunities and enhance employee experience
• Partner with Talent Acquisition leadership and cross-functional HR teams to optimize requisition management, candidate lifecycle processes, and operational controls
• Lead vendor governance for background checks, immigration, and other HR operational partners, demonstrating strong contract management and risk mitigation capabilities
• Manage vendor performance, service-level agreements (SLAs), cost controls, and continuous improvement initiatives
• Support due diligence and integration efforts during M&A activities, including background checks, immigration, compliance alignment, and HR systems integration
• Identify operational risk areas during integration and implement mitigation strategies to ensure seamless transition into…