Specialist, myHR

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The myHR team members are the first point of contact for all HR questions, including Payroll, Manager Self-Service, Employee Data, New Hire Onboarding, Learning, Timekeeping, Performance Management processes and Benefit inquiries. This role serves as the primary employee contact utilizing a knowledge base and case management tool along with a multi-line phone, email, chat, and ticketing system. The position provides functional and technical support for managers and employees with resolutions that are timely and accurate to help enhance the Employee Experience, while educating employees along the way to promote employee self-service.

It requires customer focus skills in order to act as the customer advocate and help alleviate pain points. The role should demonstrate a high level of HR policy and program expertise and will have autonomy to educate on HR policy and procedure. The role will exercise structured decision-making responsibilities when evaluating employee and manager inquiries and when educating employees on appropriate HR policy and procedures.

• Answer and resolve a high volume of HR related inquiries (i.e. payroll, benefits, timekeeping, and HR policies) via emails, phones, tickets, and chat system to ensure first time resolution. Troubleshoot and provide technical support to exceed service levels while referring employees to appropriate departments as needed. Communicate the status of escalated issues to the supervisor/management on a timely basis.
• Troubleshoot and resolve issues that might prevent timely processing or result in data integrity issues.
• Acquire and maintain knowledge of relevant HR programs, processes, technology, and policies in order to provide accurate problem diagnosis for low to critical HR issues in a timely and efficient manner.
• Identify process improvement opportunities that enhance the quality and efficiency of the HR Services team and the Employee Experience.
• Create and maintain documentation for the existing knowledge base tool (Internal Portal that houses HR Services information).

• Bachelor's Degree OR combination of education and experience deemed equivalent (Required)
• Less than 2 years Experience in HR environment, or strong Call Center/Customer Service background (Preferred)

• Microsoft Office (Required)
• Customer Service (Required)
• Attention To Detail (Required)
• Analytics (Required)
• Problem Solving (Required)
• Communication (Required)

• Professional in Human Resources (PHR) (Preferred)
• Certified Payroll Professional (CPP) (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):
No

DOT Regulated Position (Yes/No):
No

Safety Sensitive Position (Yes/No):
No

Base Pay Range: $20.07 - $36.21 Corporate Bonus Target: 5% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.

To find the pay range for this role based on hiring location, .

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