Human Resources Support Specialist
Job in
Overland Park, Johnson County, Kansas, 66213, USA
Listed on 2026-03-08
Listing for:
Swoon
Full Time
position Listed on 2026-03-08
Job specializations:
-
HR/Recruitment
-
Customer Service/HelpDesk
Job Description & How to Apply Below
- As a member of our myHR team
, you are the "face" of HR. You aren’t just answering questions; you are the primary guide for our employees through their entire professional journey. From onboarding a fresh face to helping a veteran manager navigate performance cycles, you ensure every interaction is seamless, supportive, and—most importantly—accurate. - You’ll be the first point of contact for everything HR:
Payroll, Benefits, Timekeeping, Learning, and beyond. Your goal is to solve problems in real-time while empowering our team to use self-service tools, making their lives easier and our processes smoother.
- Be the Expert Navigator: Handle a high volume of HR inquiries via phone, email, chat, and our ticketing system. You’ll aim for "first-time resolution," ensuring employees get the answers they need without the runaround.
- Problem Solve & Troubleshoot: Provide technical and functional support for our HR systems. If a manager is stuck or data looks wonky, you’re the one who dives in to fix it.
- Advocate for the Employee: You’ll use your deep knowledge of HR policy to act as a customer advocate, identifying "pain points" and helping to alleviate them.
- Build the Knowledge Base: You won't just solve a problem once; you’ll document it. You will create and maintain the internal portal and knowledge base to ensure information is always up to date.
- Drive Improvement: See a way we can do things better? We want to hear it. You’ll identify process improvements to enhance the overall Employee Experience (EX).
- Experience: At least 1–2 years in a customer-facing or HR support role.
- Tech Savvy: Comfortable juggling a multi-line phone system, case management tools, and chat platforms simultaneously.
- Structured Thinking: You can evaluate complex inquiries and make sound decisions based on established HR policies.
- Communication
Skills:
You can explain complex policies in a way that’s easy to understand, all while maintaining a high level of empathy and professionalism. - Detail-Oriented: You care about data integrity and ensuring that every ticket is resolved with precision.
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