Information Technology Technician

Description

The IT Technician plays a critical role in enabling Prime Capital Financials’ technology ecosystem by delivering responsive technical support and ensuring the reliability, security, and efficiency of end-user systems. This position partners closely with associates across the firm to support day-to-day technology needs, streamline onboarding/offboarding, and maintain a high-performing IT environment that supports business growth.

• Deliver Tier 1–2 technical support for desktops, laptops, mobile devices, printers, and related peripherals, ensuring minimal disruption to business operations
• Diagnose and resolve hardware, software, and network issues with a solutions-oriented and service-focused approach
• Provision, configure, and deploy end-user equipment, including laptops, monitors, phones, and accessories
• Administer user accounts, permissions, and access within platforms such as Microsoft 365 and Google Workspace
• Support employee onboarding and offboarding by coordinating system access, hardware distribution, and security requirements
• Provide support for VoIP and phone systems, video conferencing tools, and collaboration platforms (e.g., Zoom, Google Meet)
• Perform routine system maintenance, updates, and patch management to ensure stability and security
• Escalate complex technical issues to senior IT team members or external vendors as appropriate
• Maintain accurate documentation related to incidents, resolutions, procedures, and IT asset inventory
• Assist with foundational network support, including switches, access points, VPN connectivity, and related infrastructure
• Adhere to IT security standards, best practices, and firm-wide policies to safeguard systems and data

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
• 1–3 years of experience in an IT support, service desk, or technical support role
• Strong working knowledge of Windows and macOS operating systems
• Experience with Google Workspace administration
• Foundational understanding of networking concepts, including LAN/WAN, DNS, DHCP, and VPNs
• Proven troubleshooting, analytical, and problem-solving capabilities
• Strong communication skills with a client-service mindset and ability to support non-technical users

• Experience with endpoint management and device deployment tools
• Familiarity with cybersecurity principles and best practices
• Experience supporting remote users and VPN solutions