Desktop Technician

Insight Global is seeking a Desktop Support Technician in the Kansas City area to report to the Overland Park area 5 days a week. This position will be focused on Help Desk/Desktop tickets to help resolve software, hardware, O365 and mobile device issues. This position will also be responsible for some conference room set up as well as desk moves.

The ideal candidate will have a desktop technician background possessing high quality customer service skills. This position is looking to start ASAP.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Required Skills & Experience

• 3 years of experience in an IT support or desktop support role

• 3 years of experience with Tier 1 troubleshooting

• Cisco or Webex, Teams, Zoom

• Microsoft Office products

• 3 years of experience with any ticketing system

• Client uses Sys-Aid

• Remedy, Jira, Service Now are suitable alternatives

• 3 years of experience with deskside support

• Hardware setup, conference room set up, monitor/desk set up

• Previous Audio/Visual technician experience

• Proficient in Microsoft Office
365

• Windows support

• Strong time management skills and ability to function at a high level

• Experience with VDI environments and troubleshooting them

• Citrix

Experience with Conference room set up/Audio Visual Support

Nice to Have Skills & Experience

• Previous experience with Mobile Device Management

• Microsoft Intune

• Active Directory
Mac Support

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.