Desktop Support Specialist

• 3 years of experience in an IT support or desktop support role
• 3 years of experience with Tier 1 troubleshooting
• Cisco or Webex, Teams, Zoom
• Microsoft Office products
• 3 years of experience with any ticketing system
• Remedy, Jira, Service Now are suitable alternatives
• 3 years of experience with deskside support
• Hardware setup, conference room set up, monitor/desk set up
• Proficient in Microsoft Office
  365
• Strong time management skills and ability to function at a high level
• Experience with VDI environments and troubleshooting them
• Citrix
• Experience with Conference room set up/Audio Visual Support

Plusses:

• Previous experience with Mobile Device Management
• Active Directory
• Mac Support

Day-to-day:

• Insight Global is seeking a Desktop Support Technician in the Kansas City area to report to the Plaza area 5 days a week. This position will be focused on Help Desk/Desktop tickets to help resolve software, hardware, O365 and mobile device issues. This position will also be responsible for some conference room set up as well as desk moves. The ideal candidate will have a desktop technician background possessing high quality customer service skills.
  
  This position is looking to start ASAP.