Business Systems Analyst

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Experienced with fraud prevention and investigation? Data-driven, perceptive, and analytical? Want to make a measurable positive change by protecting potential victims of fraud? If so, you could find a home on the Fraud Protection Team at Spectrum.

At Spectrum, we keep millions of customers connected across our 41-state footprint. The Fraud Protection Team conducts in-depth investigations to find and eliminate different types of fraud. By keeping customer information safe, this team helps deliver the exceptional services and experiences Spectrum is known for.

A Business Systems Analyst on the Fraud Protection Team, you will play a critical role in analyzing, designing, and implementing systems to prevent, detect, and manage fraud within the organization. Using your knowledge of business systems and industry requirements, you will design and develop new systems or new ways to use existing systems to accomplish business objectives.

• Partner with stakeholders to gather requirements; translate into clear metrics, definitions, and wireframes.
• Build, optimize, and maintain dashboards in Micro Strategy (or Tableau/Power BI/Looker), including filters, drill paths, and role-based access.
• Build reports linking operational metrics to fraud outcomes (losses, false positives, dispute cycle times) to identify bottlenecks and improvement opportunities.
• Analyze complex business partners’ operations to understand their strengths and weaknesses to determine opportunities to automate processes, functions, and systems.
• Provide technical expertise in identifying, evaluating, and developing systems and procedures that are cost effective and meet user requirements.
• Prepare clear summaries for stakeholders (weekly updates, incident recaps).
• Maintain data quality: validate report inputs, reconcile discrepancies across systems, and expedite data issues to improve accuracy and reliability of fraud reporting.

On a given day you’ll be conducting feasibility studies to assess cost/benefit, efficiency, and technical viability of solutions to business problems. If you’re an organized, creative problem‑solver, this could be the role for you.

• Experience:
  • Business Systems or IT related experience: 2 years or more.
• Education:
  • Bachelor's degree or equivalent experience.
• Abilities:
  • Plan, prioritize, and organize effectively.
  • Manage multiple projects.
  • Quickly identify business problems and provide solutions.
  • Analyze and interpret data.
  • Communicate effectively across all levels of management.
  • Identify and automate manual reporting and reconciliation processes.
• Skills:
  • Clear, concise communication and documentation; effective collaboration with both technical and non-technical stakeholders.
  • Strong analytical and problem-solving skills; comfortable working with large, complex datasets.
  • Advanced SQL skills: write, optimize, and troubleshoot complex queries (CTEs, joins, window functions, and other advanced functions).
  • BI and data visualization experience:
    Micro Strategy (preferred) or Tableau/Power BI/Looker; dashboard design, metric definition, and role-based permissions.
  • Advanced proficiency in Microsoft Office, with emphasis on Excel for data analysis and validation.
• Hybrid
  
  Schedule:
  
  Four in-office days weekly.

Here, our employees don't just have jobs, they’re building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well‑being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us
Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.