UX Research & Design Lead Details | Family of Companies

UX Research & Design Lead

Date:
Feb 17, 2026

Location:

Overland Park, KS, US Cary, NC, US

Company:
Black & Veatch Family of Companies

As an employee‑owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever‑evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference.

Company : Black & Veatch Corporation

Req  : 113417

Opportunity Type : Staff

Relocation eligible : Yes

Full time/Part time : Full‑Time

Project Only Hire : No

Visa Sponsorship Available: No

Black & Veatch allows you to lend your talent and perspective to humanity’s biggest challenges in a flexible environment where you are empowered to grow and explore new possibilities. We offer competitive compensation; 401K match and benefits that start day one.

At Black & Veatch, you own your career with purpose and meaning. You are empowered to grow and explore new possibilities at every step of your career journey. Bring your big ideas knowing you are safe to be who you are and speak up with concerns or questions and put your diverse talents and perspectives to use.

The UX Research & Design Lead is accountable for discovering customer needs, shaping experience strategy, and orchestrating design delivery across Agile teams to maximize value, agility, predictability, and resilience for Digital products. This role ensures that every product decision is informed by validated insights, and every experience is designed to be usable, desirable, and inclusive. It bridges the gap between strategic intent and execution reality, translating business objectives into human‑centered outcomes.

This role is a critical part of the new Digital Products Operating Model (DPOM) to embed customer centricity and value at the heart of digital product delivery.

Black & Veatch’s Business Enablement consists of critical groups that help enable the organizations people, projects, and businesses to be as successful as possible. Functions in this group include Digital & Information Technology, Global Finance, Global Human Resources, Legal, Risk Management, and Government Affairs and Real Estate and Building Services.

• Own the discovery backlog: define research questions, methods (qual/quant), and learning objectives aligned to product strategy.
• Lead continuous customer interviews, usability tests, and behavioral analytics; synthesize insights into actionable recommendations.
• Maintain personas / Jobs To be Done, journey maps, and problem statements; validate assumptions early with prototypes and experiments.
• Create low to high fidelity prototypes to validate UI interaction, workflow and assumptions.

• Translate strategy into experience vision and north‑star flows; decompose into incremental hypotheses and MVP slices for ART planning.
• Ensure accessibility and inclusivity (e.g., WCAG standards) and non‑functional requirements are reflected in Definition of Ready/Done.
• Establish and evolve the design system (reusable design patterns, components, content guidelines) for consistency and speed at scale.

• Actively participate in PI Planning, iteration planning, backlog refinement, system demos, and Inspect & Adapt workshops.
• Partner with Product Managers/Product Owners to prioritize and accept UX stories; drive Built‑In Quality and testability of experience outcomes.
• Orchestrate design delivery across pods/squads; align capacity and commitments with the Digital Team structure (UX roles within product engineering pods).

• Design and operationalize multi‑source feedback loops (direct, proxy, stakeholder, telemetry); maintain a traceable feedback log to decisions.
• Run design reviews and outcome readouts; present insights and recommendations…