IT Support Administrator

### Description
** Join the future of mobility. Help build the platform that's changing how cities move.
** No

Traffic is the
** world’s leading mobility platform**, transforming intersections into connected infrastructure that improves flow, boosts safety, and prepares cities for the autonomous era.

We are looking for a hands‐on
** IT Support
** Lead to independently own and manage all IT operations across our US region, including our Kansas City office and manufacturing facilities. Sole US IT owner: you will be the go‐to for everything from daily Helpdesk support to local infrastructure management, networking, security, vendor relationships, and procurement. You’ll report to the Director of Security & IT and will be trusted to run the US IT operation autonomously, escalating strategic decisions as needed.
** Your day to day will look like:**
* **** Providing in-person and remote Helpdesk support across corporate and manufacturing sites.
* Owning employee onboarding and off-boarding, including provisioning, access, and device recovery.
* Managing the US network end-to-end: switches, Wi-Fi, VPN, and firewalls.
* Maintaining on-site infrastructure at the Kansas City office, including AV, printers, and access control.
* Deploying endpoints and managing security tools (EDR, MDM, Intune) across macOS, Linux, and Windows.
* Administering M365, Entra , Zoom, Slack, and Atlassian under a least-privilege model.
* Managing vendor relationships and executing US-region IT procurement within budget.
* Coordinating with HQ on global infrastructure alignment and site IT projects.

---### Requirements
* 5 + years of hands‐on IT support and infrastructure experience in a corporate environment.
* Strong macOS and Linux troubleshooting at a deep technical level.
* Solid Windows proficiency.
* Experience managing M365 Admin Center and Entra ‐to‐end.
* Hands‐on experience with endpoint management solutions (MDM / Intune / Endpoint Central).
* Networking proficiency: able to independently manage VPN, Wi‐Fi, switches, and firewalls.
* Proven experience with IT vendor management and procurement coordination.
* Strong onboarding/offboarding and asset lifecycle management track record.
* Excellent communication, service orientation, and the ability to operate independently with minimal supervision.
** Preferred Qualifications
*** CompTIA Network+ or CompTIA Security+
* Cisco CCNA
* Microsoft 365 Certified:
Administrator Expert
* ITIL Foundation
* Experience supporting manufacturing or operational technology environments

We’re an equal opportunity employer and welcome applicants from all backgrounds, identities, and experiences. We believe a team with varied perspectives builds better systems and makes better decisions, and we’re actively working to build one.
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