Technical Support Analyst

About Shamrock Trading Corporation

Shamrock Trading Corporation is a family of brands that has been serving the transportation and logistics industries since 1986. We offer factoring solutions, export financing, third‑party logistics, a fuel card program, and trucking technology.

• Training and Development:
  Ongoing training and professional development opportunities
• Medical:
  Fully paid healthcare, dental, and vision premiums for employees and eligible dependents, plus gym benefits
• Financial:
  Generous company 401(k) contributions and employee stock ownership after one year
• Work‑Life Balance:
  Competitive PTO and work‑from‑home opportunities after an introductory period

Our Service Desk team is looking for a Technical Support Analyst I to support Shamrock’s extremely fast growth. The ideal candidate will have a strong technical and customer service background, a passion for automation, the ability to work across other areas, a high aptitude, and strong problem‑solving skills. We seek highly driven candidates that can match our progressive nature and help us deliver modern business‑focused solutions that will keep Shamrock competitive.

What you’ll do:

• Provide world‑class system and application support to internal and external customers
• Configure, install, upgrade, and support new and existing systems
• Automate processes, reporting, and responses when possible
• Perform in‑depth troubleshooting from remediation to root‑cause analysis
• Prevent repeat issues by addressing root causes
• Take initiative to improve operations and stay educated on the latest relevant IT technologies and methodologies
• Partner with other internal technical teams to resolve advanced issues as necessary
• Create documentation that helps team members resolve issues more quickly

• BA/BS degree in a technical field or evidence of exceptional ability
• 1+ years in a technical customer and desktop support role
• Advanced troubleshooting knowledge and ability
• Fundamental knowledge of Office 365 and Active Directory
• Well‑versed in general IT technologies and best practices
• Demonstrated ability and passion for learning new technologies and business processes
• Strong people skills and ability to work collaboratively with others to address issues
• Excellent English communication skills, both verbal and written, keeping stakeholders informed
• Strong analytical and problem‑solving skills for rapid issue response
• Creative thinking for workable solutions
• Adaptability to dynamic work environment changes
• Propensity for knowledge gathering and sharing
• Ability to lift and relocate end‑user computing devices up to 40 lbs
• Understanding of how different functions/businesses within Shamrock relate and impact one another
• Experience with ticketing systems;
  Jira preferred
• Exposure to command‑line and scripting languages
• Understanding of basic networking protocols

If you want to work with forward‑thinking people in an award‑winning culture, submit your application today.