Help Desk Specialist

Overview

Must be flexible to any shift for consideration. Could be assigned to different work weeks like:

• Monday–Friday
• Tuesday–Saturday
• Sunday–Thursday

• First shift: 7:00 AM
• Second wave: 9:00 AM
• Additional:
  10:00 AM
• Closing shift: ~11:00 AM start

• 0–2 years of experience in IT support, service desk, or customer-facing technical role
• Strong customer service and communication skills (critical requirement)
• Ability to troubleshoot technical issues and think critically to resolve complex problems
• Experience with or exposure to ticketing systems (Service Now preferred, not required)
• Ability to navigate multiple systems and learn new tools quickly
• Strong collaboration skills and ability to work across teams
• Adaptability in a fast-changing, AI-enhanced environment

We are seeking an IT Support Specialist (Tier
2) to join a high-volume support team within a fast-paced corporate environment. This role will focus on resolving escalated technical issues that are not captured by Tier 1 support or automation, while delivering an exceptional customer experience. This is an opportunity for candidates looking to grow their career in IT, with strong training, exposure to enterprise tools, and long-term potential for conversion.