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ITIL Automation/Orchestration Engineer
Job in
Overland Park, Johnson County, Kansas, 66213, USA
Listed on 2026-06-18
Listing for:
General Dynamics - IT
Full Time
position Listed on 2026-06-18
Job specializations:
-
IT/Tech
Cloud Computing: Infrastructure & Operations, Systems Engineer, IT Support, IT Project Manager
Job Description & How to Apply Below
ITIL Automation / Orchestration Engineer
GDIT is seeking an ITIL Automation / Orchestration Engineer to streamline and modernize service delivery across ITSM platforms.
How You’ll Make an Impact- Build automated workflows that streamline ITIL/ITSM processes (Change, Incident, Request, CMDB, etc.).
- Integrate platforms such as Service Now, cloud services, monitoring tools, and Dev Sec Ops pipelines.
- Develop reusable automations that reduce toil and improve service quality across the enterprise.
- Collaborate with service owners to translate ITIL processes into actionable automated workflows.
- Implement orchestration that connects infrastructure, applications, and support systems.
- Contribute to broader modernization initiatives by standardizing automation best practices.
- Strong experience with ITSM platforms (Service Now preferred).
- Hands‑on experience building automations, REST integrations, and workflow orchestration.
- Solid understanding of ITIL processes and service management fundamentals.
- Strong scripting skills (Python, JavaScript, Power Shell).
- Experience integrating cloud platforms, monitoring tools, and CI/CD systems.
- Ability to work across teams to define automation needs and deliver practical solutions.
- US Citizenship required. Candidate must possess an active SECRET clearance and the ability to obtain TOP SECRET/SCI.
- Bachelor’s degree and 8 years of progressive work experience.
- ITIL Foundation or higher certifications.
- Experience with Service Now Flow Designer, Integration Hub, or similar tools.
- Experience with enterprise architecture, CMDB design, or process optimization.
Location & Travel:
Remote. Travel Expected = 25%
Equal Opportunity Employer – GDIT is an equal opportunity employer and welcomes applicants of all backgrounds.
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