Customer Experience Analyst

Job Description

Customer Experience Analyst 1

Location: Overland Park, KS
Company: Data Map.ai
Client Work: (Use the "Apply for this Job" box below).-experience

At Data Map, we implement cutting-edge financial and operations software for some of the world's largest companies (e.g., Google) and develop innovative, award-winning technology products
. As a Microsoft, Coupa, Boomi, SAP, and Oracle partner
, we specialize in business process optimization and digital transformation.

If you're looking for a fast-growing, high-energy environment with startup potential
, this is your chance to gain expert skills, work on enterprise solutions, and grow into a leadership role
.

• Competitive pay + bonus potential
• Unlimited vacation
• Free catered lunch
• 401K & health insurance
• Cutting-edge technology & training
• Learn from top consultants in the industry

We are hiring both entry-level and experienced candidates for this role. Whether you're a recent graduate eager to learn or an experienced professional looking for growth
, we provide a path for career development.

You will work with stakeholders to implement financial and supply chain solutions
, focusing on business process optimization and system configurations
.

This role offers hands‑on experience with ERP, procurement, and finance systems
, along with mentorship and training.

• Learn to analyze business processes and document project requirements for financial and supply chain system implementations.
• Assist in system configurations, testing, and optimization under the guidance of experienced consultants.
• Work alongside project managers, developers, and customers to implement solutions.
• Gain experience in data analysis, reporting, and workflow automation
  .
• Stay up‑to‑date with enterprise technology trends and contribute to internal knowledge sharing.
• Participate in user training and provide ongoing support for system users.

• Lead business process analysis sessions
  , documenting current and future state requirements.
• Configure and optimize enterprise financial and supply chain platforms (e.g., ERP, Source‑to‑Pay, Procurement, P2P, Expense Management).
• Provide technical guidance on best practices for implementing business software solutions.
• Support system integrations and collaborate with development teams on solution design.
• Analyze, test, and optimize system configurations
  , ensuring business needs are met.
• Guide and mentor junior analysts as they develop hands‑on expertise.
• Stay certified and informed on the latest financial system innovations (Coupa, SAP, Oracle, Workday, etc.).

• Gather, interpret, and analyze business data
  .
• Configure and test cloud‑based enterprise software
  .
• Develop process documentation, system specs, and business workflows
  .
• Conduct stakeholder interviews and present findings
  .
• Identify and implement business process improvements
  .
• Support technology‑driven financial and supply chain transformations
  .

• Bachelor's degree preferred (Information Systems, Business, Finance, Supply Chain, Communications, or related field).
• Strong problem‑solving and analytical skills
  .
• Excellent communication and documentation skills
  .
• Interest in ERP, procurement, supply chain, and financial systems
  .
• Ability to learn and adapt quickly in a fast‑paced environment
  .
• Experience with data analysis, process optimization, or business operations is a plus.

• Hands‑on configuration experience with business financial, ERP, procurement, or supply chain systems (e.g., SAP, Oracle, Workday, Net Suite, JD Edwards, Ariba, Microsoft Dynamics, Salesforce, Service Now, Infor/Lawson, Coupa).
• Experience with enterprise system implementations, customizations, or integrations.
• Understanding of procurement, sourcing, finance, or accounting (e.g., purchase orders, invoices, contracts, reporting, journal entries, accounts payable, expense reporting, asset management).
• Familiarity with agile/scrum/Kanban methodologies
  .
• Strong technical and functional consulting experience with at least one major enterprise system.

• Fast‑track your career in enterprise technology consulting.
• Gain hands‑on experience with industry‑leading financial and supply chain systems
  .
• Be part of a company that values innovation, collaboration, and professional growth
  .

Apply today! Even if you don't meet every requirement, we encourage candidates who are eager to learn and grow