Trade Desk Specialist CST

Position:
Trade Desk Specialist

Schedule:

10:30am–7:30pmCST, Monday‑Friday

• Provide customers and sales support and training related to platform behavior, order processing behavior, market structure, and feature/functions.
• Perform daily system checks and periodically review audit logs to verify system changes.
• Monitor active production, disaster recovery, and certification/test environment systems and ensure Cboe platforms and systems are operating as expected.
• Take direct action to resolve known issues.
• Provide customers, regulators, and the business with live updates related to systems and trading issues.
• Provide exchange platform support including equity listing process management; service cancel order requests; conduct clearly erroneous and obvious error trade reviews; support voluntary price adjustments; service clearing support requests; declare Self Help on away exchanges when warranted; execute real‑time order routing changes; conduct futures settlement price verifications; service and support block trade and ECRPs; and monitor auctions/rotations.
• Liaise with business associates, customers, and software engineers to define and design new features and functions.
• Test changes to systems and platform functionality prior to deployment and work with software engineering team to resolve systemic issues that are identified.
• Participate in internal and industry‑wide weekend testing as needed.
• Provide subject‑matter expertise in one or more areas critical to production operations support by mentoring, providing guidance to, and through training to Cboe staff.
• Liaise with vendors and operators of facilities supporting critical financial infrastructure.
• Perform analytical functions to troubleshoot and explain complex technical and/or trading issues, conduct root‑cause analysis as well as impact analysis studies, and resolve customer issues for Cboe trading systems and other platforms related to Cboe’s Application Programming Interfaces (APIs).
• Participate in operational on‑call support rotations as needed.
• Utilize SQL to conduct data mining against databases, a UNIX shell to examine log files, or Cboe proprietary tools in support of gathering and analyzing data to provide reports to and service the needs of customers and business teams.
• Update internal technical and operations procedures within the Operations team’s Confluence space.
• Draft technical notices and updates to technical specifications.
• Onboard new clients, establish client access to platforms, provision new services, assist customers with establishing default settings (e.g., order entry, routing, entitlements, risk management) based on their usage of a given Cboe platform, and conduct API certification testing and support.
• Regular attendance at the workplace in a traditional office environment may be required.
• Perform other related duties as required or requested.

• High School Diploma, GED, Trade, Technical or Vocational School.
• Bachelor’s Degree preferred in Computer Science, Computer Engineering, Software Engineering, Business, Financial Services, Communications, or a related discipline.
• FINRA Security Industry Essentials Examination (SIE) and Series 57 licenses or ability to obtain within first 8 months of service required.
• At least 3‑5 years experience in a security‑related or technical support position.
• At least 2+ years with UNIX Shell.
• At least 2+ years with SQL.
• At least 2+ years with Agile Development Methodology.
• This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.

Salary Range (US locations only):$80,750–$104,500.Actual compensation is determined by job‑related factors such as skills, relevant experience, education, internal alignment, and location. This role may also be eligible for annual incentive compensation and, where applicable, participation in Cboe’s long‑term equity programs.

• Fair and competitive salary and incentive compensation packages with an upside for over achievement.
• Generous paid time off, including vacation, personal days, sick days and annual community…