ServiceNow Legal Technical Consultant
Listed on 2026-06-27
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IT/Tech
IT Business Analyst, IT Support, IT Consultant, Systems Analyst
Job Title
Skillset
Required:
• Understanding of legal processes, including contract management, legal requests, and matter management
• Understanding of integration of legal service delivery (LSD) with third party applications.
• To have good communication and interpersonal skills for effective communication with client, technical and other project stakeholders.
• To have good documentation skills for effective documentation of the project related documents like – process document, functional requirement specification document (FRS), test cases, training decks etc.
• To have knowledge on Microsoft visio for designing process workflows
• Expertise in Excel reporting
• Exceptional Customer service skills and client focus
• Coordination, negotiation, and persuasion skills
• Ability to work with all levels of client and internal resources
• Strong verbal and written communication skills with the ability to communicate technical information in non-technical language
• To have good/basic understanding on Service Now ITSM processes like Request Fulfilment, Incident Management, Problem Management, Change Management.
• Good hands-on experience with Service Now platform administration, implementation, or development is highly desirable.
• Certification in Service Now Legal Service Delivery is a plus.
Roles and Responsibilities:
• To plan, implement and manage end to end project involving Service Now LSD
• Developing solutions that meet customer’s business requirements and comply with Service Now OOB features and functionalities in adherence to best practices
• Possessing in-depth knowledge of Service Now LSD, including its configuration, customization, and accordingly tailoring the Service Now LSD platform to meet the specific needs of the legal team and organization.
• Working effectively with legal teams, IT staff, and end-users to ensure successful implementation and ongoing support.
• Designing and implementing automated workflows to streamline legal processes, such as contract management, legal requests, and matter management.
• Providing training and support to end-users on how to use the Service Now LSD platform.
• Tracking key performance indicators (KPIs) to measure the effectiveness of the legal service delivery.
• Knowledge of Legal terminology is desired.
• Prior experience of law firm or legal department of companies is preferable.
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