Service Delivery Coordinator

Service Delivery Coordinator

We are looking for a Service Delivery Coordinator to join our team.

The role entails optimizing enterprise-wide service delivery, functioning as a contact for various departments within the organization to advance the employee experience.

The successful candidate will develop strong relationships and foster collaboration across internal teams, lead process improvements, and ensure a high-quality, seamless user experience across the organization.

Client business Enablement team consists of critical groups that help enable the organization's professionals, projects, and businesses to be as successful as possible.

Functions in this group include Digital & Information Technology, Global Finance, Global Human Resources, Legal, Risk Management, and Government Affairs and Real Estate and Building Services.

Establish and maintain strong working relationships with internal clients throughout the organization

Collaborate closely with the Digital and Information Technology teams, and other relevant departments to ensure alignment of business needs and ensure superior and comprehensive employee experience

Assist with new hire and onboarding processes

Support the IT Software renewal and approval processes

Act as point of escalation for requests and incidents for business sectors, ensuring issues are resolved quickly and effectively

Provide assistance and training for IT tools, equipment and systems.

Lead and contribute to process improvement initiatives, identifying opportunities to increase efficiency and service quality.

Assess the needs of client professionals and provide recommendations for service delivery improvements

Assist the Audio-Visual team with Microsoft TEAMS support

Assist with special projects within the department and team.

The ideal candidate will be self-motivated with a positive customer service attitude with a focus on a positive employee experience.

Excellent communication skills, with an ability to listen effectively, comprehend internal client needs, explain technical details in user-friendly language, and employ a proactive approach to problem-solving.

The ideal candidate will be detail-oriented with exceptional problem-solving skills, and the ability to handle multiple projects simultaneously

4+ years related experience in an IT or administrative support role

Must be generally familiar with IT connectivity, systems and hardware

Willing to participate in occasional travel

Hands-on experience with Service Now

History of successful process improvement implementations is a plus.

Must be able to work both independently or with a group

Occasional overtime and weekend work may be required.

Working knowledge of desktop IT systems

Must have minimum HS diploma or GED

Master's degree candidates are over-qualified and will be rejected

We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees and their families. Eligible employees may receive:

• Health Insurance:
  Medical, dental, and vision coverage
• Retirement Plans:
  Participation in a company-sponsored retirement savings plan.
• Legal Service Plans:
  Offering access to attorneys for legal advice and representation.

Know someone who would be perfect for this role? Refer them to us and if they are hired, you could be eligible for our employee referral bonus! Help us grow our team with top talent from your network. VARITE is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status