Service Delivery Coordinator

Onsite - 5 days/week - Overland Park, KS

Temp to perm with the right candidate

We are looking for a Service Delivery Coordinator to join our team. The role entails optimizing enterprise-wide service delivery, functioning as a contact for various departments within the organization to advance the employee experience. The successful candidate will develop strong relationships and foster collaboration across internal teams, lead process improvements, and ensure a high-quality, seamless user experience across the organization.

Business Enablement team consists of critical groups that help enable the organization's professionals, projects, and businesses to be as successful as possible. Functions in this group include Digital & Information Technology, Global Finance, Global Human Resources, Legal, Risk Management, and Government Affairs and Real Estate and Building Services.

• Establish and maintain strong working relationships with internal clients throughout the organization.
• Collaborate closely with the Digital and Information Technology teams, and other relevant departments to ensure alignment of business needs and ensure superior and comprehensive employee experience.
• Assist with new hire and onboarding processes.
• Support the IT Software renewal and approval processes.
• Act as point of escalation for requests and incidents for business sectors, ensuring issues are resolved quickly and effectively.
• Provide assistance and training for IT tools, equipment and systems.
• Lead and contribute to process improvement initiatives, identifying opportunities to increase efficiency and service quality.
• Assess the needs of
  *** professionals and provide recommendations for service delivery improvements.
• Assist the Audio-Visual team with Microsoft TEAMS support.
• Assist with special projects within the department and team.

• Self-motivated with a positive customer service attitude and focus on a positive employee experience.
• Excellent communication skills, with an ability to listen effectively, comprehend internal client needs, explain technical details in user-friendly language, and employ a proactive approach to problem‑solving.
• Detail‑oriented with exceptional problem‑solving skills, and the ability to handle multiple projects simultaneously.
• 4+ years related experience in an IT or administrative support role.
• Generally familiar with IT connectivity, systems and hardware.
• Willing to participate in occasional travel.

• Hands‑on experience with Service Now.
• History of successful process improvement implementations.
• Must be able to work both independently or with a group.
• Occasional overtime and weekend work may be required.
• Working knowledge of desktop IT systems.