IT Mgr

Job Description

Object Technology Solutions, Inc (OTSI) has an immediate opening for an IT Performance Mgr 1 (Overland Park, KS – Onsite).

• Establish and maintain strong working relationships with internal clients throughout the organization
• Collaborate closely with the Digital and Information Technology teams and other relevant departments to ensure alignment of business needs and provide a superior employee experience
• Assist with new hire and onboarding processes
• Support the IT Software renewal and approval processes
• Act as point of escalation for requests and incidents for business sectors, ensuring issues are resolved quickly and effectively
• Provide assistance and training for IT tools, equipment, and systems
• Lead and contribute to process improvement initiatives, identifying opportunities to increase efficiency and service quality
• Assess the needs of Black & Veight professionals and provide recommendations for service delivery improvements
• Assist the Audio‑Visual team with Microsoft Teams support
• Assist with special projects within the department and team

• Self‑motivated with a positive customer‑service attitude and focus on a positive employee experience
• Excellent communication skills, with ability to listen effectively, comprehend internal client needs, explain technical details in user‑friendly language, and employ a proactive approach to problem‑solving
• Detail‑oriented with exceptional problem‑solving skills and ability to handle multiple projects simultaneously
• 4+ years related experience in an IT or administrative support role
• Generally familiar with IT connectivity, systems, and hardware
• Willing to participate in occasional travel
• Hands‑on experience with Service Now
• History of successful process improvement implementations is a plus
• Ability to work both independently or with a group
• Occasional overtime and weekend work may be required
• Working knowledge of desktop IT systems

• Minimum high school diploma or GED required