Business Systems Engineering Analyst

Business Systems Analyst - ZP3 What you can expect

This position requires an experienced self-starter with a proactive approach, taking full ownership and responsibility for projects from start to completion.

Zoom's Enterprise Systems team seeks a Business Systems Analyst to support the expanding Sales team. This role collaborates with Sales and Operations teams to gather requirements. The position works with various technology teams to develop scalable solutions for the Salesforce platform to enhance functionality and enable the Sales team to excel in their primary focus—selling.

• Collaborating with Sales, Operations, Enablement, Finance, FP&A, and other teams to identify root causes and gather business requirements for system modifications.
• Collaborating with Salesforce and other technology teams, including Zuora, Data Science, Engineering, and in-house systems, to ensure seamless integration and functionality.
• Conducting research into emerging AI technologies, internal tools, and external vendors to identify and deploy solutions powered by artificial intelligence.
• Defining functional requirements and creating process flow diagrams to provide scalable solutions.
• Leading system and user acceptance testing, coordinating with business stakeholders, addressing defects, and securing stakeholder approval.
• Establishing detailed project plans while sharing updates, challenges, and concerns with both technology and business leadership teams effectively.

• 5+ years of experience analyzing business requirements, developing and documenting process flows and solution designs.
• At least 3 years of experience with , focusing on Sales Cloud (Leads, Opportunities, Contracts, Campaigns, Quotes, and integrations like Lead Space, Lean Data, Pardot, Marketo).
• Experience with technology solutions supporting sales processes, including CPQ, lead conversion, account routing, account planning, compensation, bookings, quoting, and pricing systems.
• Knowledge of prototyping solutions in Salesforce and iterating with business teams.

Minimum: $98,900

Maximum: $228,700

We offer a comprehensive benefits program including health, dental, vision, retirement plans, paid time off, and flexible work options to support physical, mental, emotional, and financial well‑being.

We believe that the unique contributions of all Zoomies is the driver of our success. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. Zoom is a proud equal‑opportunity and affirmative action employer. All your information will be kept confidential according to EEO guidelines.