IT Mgr

Object Technology Solutions, Inc (OTSI) – Immediate opening for IT Performance Mgr 1

IT Performance Mgr 1 – Overland Park, KS – Onsite

• Establish and maintain strong working relationships with internal clients throughout the organization
• Collaborate closely with the Digital and Information Technology teams, and other relevant departments to ensure alignment of business needs and provide a superior employee experience
• Assist with new hire and onboarding processes
• Support the IT software renewal and approval processes
• Act as point of escalation for requests and incidents for business sectors, ensuring issues are resolved quickly and effectively
• Provide assistance and training for IT tools, equipment and systems
• Lead and contribute to process improvement initiatives, identifying opportunities to increase efficiency and service quality
• Assess the needs of Black & Veatch professionals and provide recommendations for service delivery improvements
• Assist the Audio‑Visual team with Microsoft Teams support
• Assist with special projects within the department and team

• Self‑motivated with a positive customer service attitude focused on a positive employee experience
• Excellent communication skills, with an ability to listen effectively, comprehend internal client needs, explain technical details in user‑friendly language, and employ a proactive approach to problem‑solving
• Detail‑oriented with exceptional problem‑solving skills and the ability to handle multiple projects simultaneously
• Hands‑on experience with Service Now
• History of successful process improvement implementations is a plus
• Ability to work both independently and within a group

• Minimum of 4+ years related experience in an IT or administrative support role
• Must have minimum high school diploma or GED
• General familiarity with IT connectivity, systems and hardware
• Working knowledge of desktop IT systems
• Willingness to participate in occasional travel
• Occasional overtime and weekend work may be required