Business Process & Ops Data Leader

No Relocation Assistance Offered.

Location:

Overland Park, Kansas, United States.

Lead a team that manages data, workforce management, and business process testing for the Customer Experience Engagement Center. This includes accurate data collection, processing, automation, and analysis, and transforming insights into continuous improvement. The position is the subject‑matter expert for business testing of related SAP and digital products, including online ordering portals.

• Collaborate with cross‑functional teams to develop data insights and trend reporting that solves customer pain points and creates operational efficiencies.
• Lead metric development for operational efficiencies, model optimal staffing strategies, and report AI tool and chatbot performance.
• Analyze customer data to identify patterns, trends, and insights for AI models and algorithms to improve service and support operations.
• Manage and update data visualization dashboards, validate data sets, create KPIs, and train users.
• Evolve the CXEC data strategy across descriptive, diagnostic, predictive, and prescriptive categories.
• Coach and develop a team that supports analytics, workforce management, and process execution.
• Lead business testing for SAP and product upgrades and roll‑outs of new platforms related to order management.
• Stay abreast of industry trends and recommend measurable goals to leadership.

• Bachelor’s degree.
• At least 2 years of systems business testing.
• At least 3 years of analytics experience.
• Proficiency in Microsoft Excel, Google Suite, SAP, CRM, CCaaS, DOMO, SQL, or related analytical tools.
• At least 1 year of experience with AI and LLM tools.

• 4 + years of people‑management experience.
• Experience with SQL and/or Domo.
• 2 + years of business testing in SAP production.
• 3 + years of leading call‑center teams or order‑management.

Salary Range: $86,000.00 – $ USD. Pay is based on experience, qualifications, and location. Salaried employees may be eligible for discretionary bonuses, profit‑sharing, and long‑term incentives for executive‑level roles.

Benefits include medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions. Employees receive a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays. Paid sick leave is adjusted based on role and location in accordance with local laws.

We develop talent with diverse backgrounds and foster an inclusive environment where everyone feels a true sense of belonging and can contribute meaningfully to our business.

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form if you require accommodation.