Enrollment Platform Support & Configuration Specialist

Our Company

Explore how you can contribute at Ameri Life.

For over 50 years, Ameri Life has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

The Enrollment Platform Support & Configuration Specialist delivers technical and development support for the Turn Key Enrollment platform and related systems, supporting tasks associated with the setup and maintenance of employer-sponsored insurance benefit plans. Responsibilities include client implementation and onboarding, building benefit plans, custom reports, and EDI data files. Additional duties include providing implementation assistance, data entry and testing on new clients/changes to existing clients being added into the enrollment and billing platforms.

The Support Specialist position requires skills in multiple aspects of data including entry, analysis, reconfiguration, and data management. This individual must be analytical, detail oriented and extremely organized in order to provide a high level of customer satisfaction to both internal teams and external clients. The Support Specialist is also required to prioritize and manage multiple projects simultaneously so that both internal teams and external clients are highly satisfied.

Effective communication and meeting expected deadlines across all projects required.

• Manage multiple case build projects and recurring configuration tasks while meeting established deadlines.
• Build, configure, test, and maintain enrollment site cases, including benefit plans, eligibility classes, coverage tiers, and plan rules, ensuring accurate system configuration based on client requirements.
• Perform comprehensive testing, validation, and troubleshooting of case builds, including plan designs, eligibility logic, rates, and enrollment workflows; identify discrepancies and implement corrections through configuration updates or scripting (e.g., JavaScript, C#).
• Execute data validation and audits to ensure accuracy across system configuration, plan rules, and reporting.
• Support ongoing case maintenance, including renewals, updates, and mid-year plan changes, along with implementation activities such as data setup and validation for new and existing clients.
• Create and maintain documentation for configurations, business logic, and testing results.
• Collaborate with internal teams to clarify requirements, timelines, and expected outcomes, and resolve system-related tickets and development requests.
• Develop and maintain basic custom scripting to support plan logic and user experience.

• Support basic file setup and validation for inbound/outbound data as needed.
• Assist with file troubleshooting and data reconciliation when issues arise.
• Maintain awareness of file processing schedules related to supported cases.

Requires two or more years of relevant experience

Ameri Life Benefits, a division of Ameri Life Group, LLC, is a national leader in the employee benefits market. We provide voluntary, executive and Medicare benefits and administration services through our business segments of Benefits Direct, Voluntary Insurance Products, LLC (VIP), Blue Chip Benefits, LLC, Taylor & Sons Insurance Agency, LLC, and National Insurance Marketing Brokers, LLC (NIMBL). We partner with leading medical brokers to serve more than 1,000 groups across America with "best-in-breed" products and services, including communication and enrollment, account management, billing, eligibility management and reporting.

Our flexible model is designed to meet the individual case needs of small to large groups, while delivering superior customer service. Our brokerage partners and group accounts consistently give us satisfaction ratings that are among the best in the industry. And, together with Ameri Life, an industry leader with 50 years of experience offering insurance and retirement planning solutions, we bring to bear a tremendous team of experts and resources in HR and benefits, communications, legal and technology support.

A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law.

We are committed…