Senior Solution Delivery Consultant- Post Implementation; Onsite- Overland Park, KS

Senior Solution Delivery Consultant – Managed Services

At Netsmart, improving care delivery is our passion. The Senior Solution Delivery Consultant in Managed Services builds lasting client relationships, provides expert guidance and system optimization for our post‑implementation clients, and drives value and stability across the post‑acute and human services markets.

• Complete complex system configuration and assist with testing as necessary; ensure proper configuration management and change control processes.
• Gather and document business requirements based upon client requirements and known system functionality.
• Lead design sessions to uncover interdependencies and design decision impacts using recommended practices.
• Responsible for training, coaching, guiding and mentoring Application Analysts and Consultants.
• Identify, resolve and report solution status, risks, and issues to client and Netsmart leadership; analyze data to determine configuration readiness.
• Develop client relationships and navigate through conflict and complex relationship situations to achieve business objectives.
• Identify and execute process improvement opportunities and efficiencies.
• Generate documentation for best practices in methodology.

• Required:
  
  Bachelor's degree or equivalent relevant work experience.
• At least 2 years of health care information technology implementation experience, including troubleshooting data and software applications.
• At least 1 year of process improvement experience.
• At least 1 year of project execution experience.
• Preferred:
  Experience with programming solutions similar to JavaScript, HTML, CSS, Asp.NET, C#, Visual Basic,
• Experience with Netsmart EHR solutions; at least 2 years of my Avatar work experience.
• Experience with in Netsmart client industries (clinical, human services, long‑term care, senior living, etc.).
• Experience with reporting solutions such as Crystal Reports, SSRS, SQL, Tableau, SSIS.
• Experience in billing system maintenance or implementation; CPT/HCPCS coding for behavioral health (inpatient and outpatient).
• Experience with 837P/837I claims and clearinghouse workflows; knowledge of remittance processing, 835 interpretation, and denial management.
• A/R knowledge, including aging, reconciliation, follow‑up strategies.
• Familiarity with eligibility verification and Medicaid/Medicare billing, including MCOs.
• Understanding of reimbursement models (FFS, CCBHC, case rates, DRG, value‑based).
• Collaborative approach to aligning billing with clinical documentation and compliance.

• Potential travel: 20% of the time as needed.
• Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones.

Netsmart is an equal opportunity workplace and an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, or other protected status.