Product Operations Delivery Specialist

Product Operations Delivery Specialist

Date:
Jul 14, 2026

Location:

Overland Park, KS, US;
Cary, NC, US

Company:
Black & Veatch Family of Companies

We’re seeking a Product Operations Delivery Specialist to own and drive the training, implementation, and adoption of Agile practices across software design and development teams building digital products while supporting operational excellence through delivery governance, metrics management and Service Now Strategic Portfolio Management (SPM) processes.

This role actualizes the Digital Product Operating Model (DPOM) by establishing fit‑for‑purpose ways of working, coaching and working with product and engineering teams, and measuring outcomes that improve value delivery, predictability, and resilience at scale.

You will partner with Product Leaders, Engineering Managers, Design, Architecture, Info Sec, and PMO/Governance to embed Agile, lean product discovery, and flow‑based delivery practices ensuring the right artifacts, ceremonies, and metrics are executed from ideation and discovery through launch and scale.

Embedding the DPOM’s principles and lifecycle at the team level is fundamental to achieving value, agility, predictability, and resilience in our digital products portfolio. The Product Operations Delivery Specialist (Process Leader) turns the operating model from a slide deck into a system of behaviors, artifacts, and metrics that teams use every day to deliver results.

Black & Veatch’s Business Enablement consists of critical groups that help enable the organizations people, projects, and businesses to be as successful as possible. Functions in this group include Digital & Information Technology, Global Finance, Global Human Resources, Legal, Risk Management, and Government Affairs and Real Estate and Building Services.

• Translate and execute DPOM principles into actionable delivery frameworks (Scrum, Kanban, multi‑track discovery/delivery, scaling patterns) tailored to product context; define lightweight, auditable controls that improve outcomes without adding friction.
• Establish and maintain the operating “playbook” (rituals, roles, artifacts, checklists, and decision cadences) that teams use during discovery, build, validate/pilot, launch, and scale.
• Partner with PMO, Governance, and Product teams to align product planning, sequencing, and delivery with investment guardrails, stage gates and portfolio rhythms, while administering Service Now processes including project setup, resource and cost planning, project baselines, risk and issue management, schedule maintenance, and status reporting to ensure effective governance, transparency, and execution.

• Design and deliver role‑based training for Product Managers/Owners, Scrum Masters, Tech Leads, Designers, QE, SRE and stakeholders; build onboarding paths and curriculum for new teams.
• Provide hands‑on team coaching and execution (stand‑ups, backlog refinement, sprint/PI planning, reviews/demos, retros, flow‑of‑work management), and one‑on‑one mentoring to uplift skill and mindset.
• Launch and facilitate a Community of Practice to institutionalize learning, share templates, and evolve standards.

• Lead Agile readiness and “go‑live” checklists across discovery, prototyping/planning, design/development, validation/pilot, and launch/scale; ensure required DPOM artifacts (e.g., PR/FAQ, JTBD, user research, business case, roadmap, SDLC/tooling, QA/Info Sec, WCAG) are produced with clear exit criteria.
• Integrate AI‑enabled accelerators where practical (e.g., backlog generation, code assistance, test creation, documentation, analytics) as a core capability—consistent with DPOM’s guidance that AI is a strategic accelerator across the model.
• Partner with Architecture/Platform and Dev Ops to align team workflows with CI/CD, environments, observability, and SLO management.

• Define and operationalize product and delivery metrics: value (OKRs, product KPIs), flow (lead time, cycle time, throughput, WIP/flow efficiency), predictability (commitment reliability), and…