Technical Program Manager EX

Position: Technical Program Manager - Employee Experience (EX)
Together, we own our company, our future, and our shared success.

As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference.

Company :
Black & Veatch Corporation

Req  : 115792

Opportunity Type :
Staff

Relocation eligible :
No

Full time/Part time :
Full-Time

Project Only Hire :
No

Visa Sponsorship Available:
No

Why Black & Veatch?

At Black & Veatch, you'll be part of work that matters-designing, creating, and building the infrastructure communities rely on every day, from concept through execution.

We care about how the work gets done as much as what we build. Safety is built into every decision, and people look out for each other-speaking up, collaborating, and doing the right thing because it affects real lives.

You'll work alongside teams solving complex challenges and turning ideas into solutions that perform in the real world-gaining hands-on experience across projects, technologies, and disciplines.

Ownership shows up in how we work. We take responsibility for outcomes, follow through on commitments, and take pride in what we deliver. As a 100% employee-owned company, employees share in the long-term success we build together.

With flexible ways of working and meaningful development opportunities, you'll build a career you can be proud to stand behind.

The Opportunity

The Technical Program Manager (TPM) - Employee Experience (EX) is responsible for end-to-end ownership and delivery of key digital workplace and employee experience products and initiatives across Black & Veatch.

This role translates Employee Experience strategy into scalable, reliable technology solutions, ensuring execution across engineering and operations while delivering measurable improvements to the employee experience. The TPM partners across Engineering, End User Computing (EUC), Service Delivery, Cybersecurity, vendors, and business stakeholders to deliver outcomes-not just projects.

The TPM operates with a strong accountability model-owning results, driving execution, and ensuring sustained operational performance across the EX ecosystem.

Key Responsibilities

Product Ownership & Delivery

* Own the end-to-end lifecycle of assigned EX products and initiatives

* Define product vision, roadmap, and success criteria aligned to business and D&IT priorities

* Lead delivery of major EX initiatives, including:

* Endpoint lifecycle and device modernization

* Day 1 onboarding and provisioning experience

* Digital Employee Experience (DEX) tools and insights

* A/V and collaboration experience

* Field and site technology experience

* Prioritize backlog to maximize business value and employee experience outcomes

Technical Execution

* Translate business and experience needs into technical requirements and solutions

* Partner with engineering teams to design scalable, secure, and supportable solutions

* Drive Agile delivery practices including backlog refinement, sprint planning, and release execution

* Ensure integration across enterprise platforms (endpoint, ITSM, identity, collaboration tools)

Operational Performance & Service Integration

* Ensure delivered solutions operate reliably in production

* Define support models, runbooks, and escalation paths with Service Delivery

* Embed monitoring, telemetry, and ITSM practices into all capabilities

* Drive reduction of incidents, repeat issues, and operational inefficiencies

Metrics, Measurement & Continuous Improvement

Define and manage performance using experience and operational metrics

Experience Metrics (XLA-aligned):

* Trust (sentiment, reliability, repeat issues)

* Ease (FCR, onboarding speed, self-service success)

* Confidence (change success, major incident reduction)

Operational Metrics:

* On-time / on-scope delivery

* Adoption and utilization

* Incident trends and repeat incident reduction

* Endpoint and collaboration…