Global Digital Ecosystem Manager

Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!

The Hill’s pet parent and veterinary-facing ecosystems are rapidly evolving in our increasingly digital world. As the leading division at Colgate Palmolive for both digital and eCommerce, Hill’s needs to continue to strengthen our digital ecosystems to be available when the veterinary health care teams and pet parents are looking for us.

The Global Digital Manager will support the Global Digital Transformation Teams by providing thought leadership and strategic guidance on best in-class, scalable digital experiences across web, ecommerce, media, CRM to drive value for our B2B audiences around the world. This newly created role is an ideal opportunity for an innovative strategic thinker to influence and implement a strategic vision to transform the digital landscape globally.

Creating compelling user experiences that deliver meaningful value to our B2B partners to drive exponential business growth and impact! The role has leadership responsibility with one direct report and will need to be able to operate effectively across cultures and geographies influencing stakeholders and colleagues remotely and in different time zones.

• Developing, implementing and measuring the digital ecosystem vision and strategy across the globe. Including creation of strategic frameworks, roadmaps and measurement scorecards.
• Sharing knowledge and best practices around the world to scale new ideas and accelerate digital maturity in the markets.
• Establishing discipline of data-driven decision making; defining key value propositions across the digital user journeys, identifying immediate and future opportunities.
• Ownership of globally owned platforms architecture evolution and feature development. Including overseeing the localisation prioritization with agency partners, optimisation and monitoring of processes to ensure effectiveness.
• Lead for digital ecosystem troubleshooting and resolution with IT and agency partners.

• Drive a data-driven mindset across the business and lead the evolution of success metrics for the digital ecosystem, and its component features.
• Establishing connection between data and design by creating strong collaboration with data engineering, data science and insights to future proof our measurement strategy, ensuring a fully measurable ecosystem in the markets and actionable insights.
• Working with IT and agency partners to establish functional and custom tagging for ongoing measurement of performance metrics against established strategic goals.
• Manage ecosystem scorecard and provide updates to global and regional teams regarding success metrics and suggested actions to improve results.

• Oversee the prioritization, processes, budget and measurement of market localisation of ecosystem updates.
• Collaborate with regional and country teams to roll out each update to the appropriate countries, including understanding of local requirements, coordination with GIT and agency partners
• Identify opportunities to streamline and improve processes to speed up implementation, reduce costs and resource requirements.

• Lead development of strategy to drive recommendations of Hill’s…