Sr. Process Architect

Sr. Process Architect

Together, we own our company, our future, and our shared success. As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference.

The Opportunity The Senior Process Architect is an individual contributor role within Digital & IT that reports into the Director of Process Architecture and is responsible for documenting, analyzing, and improving end-to-end processes that support enterprise transformation, operational efficiency, and scalable service delivery. This role partners with IT and business stakeholders to create process models, governance artifacts, requirements, reporting standards, and improvement recommendations across enterprise platforms and service delivery processes.

• Process Architecture & Design
• Process Governance & Continuous Improvement
• Technology Enablement & Process Requirements
• Metrics, Reporting & Communication
• Management Responsibilities

Preferred Qualifications

• Hands-on experience documenting, analyzing, and improving business, IT, HR, service delivery, or operational processes.
• Experience supporting enterprise systems, SaaS platforms, HRIS, ITSM, workflow, reporting, or digital employee experience initiatives.
• Working knowledge of process modeling, governance frameworks, reporting tools, and Microsoft 365 collaboration tools.
• Strong communication skills, including the ability to create clear stakeholder materials, process documentation, and practical guidance.
• Strong analytical, facilitation, and stakeholder engagement skills across technical, operational, and leadership audiences.
• Ability to assess process-related data structures, identify required data elements, clarify ownership, and support consistent data definitions across workflows and systems.
• Ability to evaluate data integrity risks, including completeness, accuracy, duplication, handoff gaps, and downstream impacts on reporting or operational performance.
• Ability to translate process and operational data into meaningful analysis, reporting requirements, dashboards, KPIs, and leadership-ready insights.
• 8–10 years of experience in process architecture, business process management, business analysis, HRIS, IT service delivery, operations transformation, or related roles.
• Experience creating process maps, workflows, SOPs, business requirements, governance artifacts, and process improvement recommendations.
• Working knowledge of Lean, Six Sigma, ITIL, BPMN, SIPOC, or similar process improvement and service management practices.
• Lean Six Sigma Green Belt, ITIL, BPM, PMP, or related certification.
• Experience with Oracle, Service Now, ADP, ATS, PowerBI, or comparable enterprise platforms.
• Experience working with structured operational, process, HR, ITSM, or enterprise platform data to support analysis, reporting, process improvement, and decision-making.
• Experience defining or validating data fields, data sources, reporting logic, data quality expectations, and metric definitions across business or technology processes.
• Experience creating or supporting dashboards, scorecards, operational reports, KPI frameworks, or executive reporting using tools such as Power BI, Excel, Service Now reporting, or comparable platforms.
• Experience defining, analyzing, or reporting on Experience Level Agreements (XLAs) and related employee experience, service quality, adoption, or outcome-based metrics.
• Experience supporting HR, IT, employee experience, talent acquisition, service management, or operational transformation processes.

Minimum Qualifications

• Bachelor's degree in information Security/Computer Science/Electronics and Engineering/Information Technology preferred or any other degree. Or, equivalent 8+years' experience or specialized training in lieu of degree.

All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

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