AV Solutions Engineer

SUMMARYDI exists to relieve the world of mediocre experiences and to create remarkable ones. Our people make the remarkable possible through an unwavering display of uncommon commitment each day.

Reporting to the Director of Estimating, the AV Solutions Engineer is responsible for evaluating the needs of a client/project by providing initial technology solutions to achieve a design concept or goal and determining how the Technology team can support those needs leveraging software, hardware, or infrastructure. This role bridges communication between the Technology team, the Creative Studio and Sales & Estimating to ensure everyone is aligned to develop and implement technical solutions for clients.

ESSENTIAL RESPONSIBILITIES/FUNCTIONS may include but are not limited to:

Works closely with the Estimating, Sales, Creative and Technology teams to create estimate workbooks for jobs involving software development, tech hardware, system engineering, installation, and service

Identify opportunities for process and pricing improvements, both on a project and department level

Assist with and participate in brainstorming sessions to develop potential solutions for client needs

Determine feasibility of interactive technology concepts and architect potential system design solutions

Works closely with Interactive Systems Engineers to hand off approved scope with supporting documentation of initial solutions, high level line drawings, estimate workbook, and any other relevant context for final engineering

Source and document third-party hardware and software solutions by providing tech solutions to achieve the design concept or goal Collaborates with Solutions Engineer team to stay informed and up to date about new technologies and competitor companies to continuously educate and improve on current solutions

Communicates and consults with clients and internal stakeholders to develop appropriate solutions

Interfaces with clients on the front end of opportunities, seeking to manage customer satisfaction and set proper expectations for the end-product; serves as the technical expert by providing input to the Tech A/V and Engineering team Works closely with Sales Team and Creative Team members to strategize solutions for client needs and help with the client pitch

Maintains extensive knowledge of tech hardware and systems, including client meetings and site visits to assess for estimating and client solutions

Seeks regular feedback, adjustments, and applies problem-solving to properly design and coordinate with Tech A/V team to implement potential solutionsKNOWLEDGE/SKILLS/ABILITIESTeam player with a positive attitude, great communication skills, a professional image, and the ability to interact with clients

Exceptional customer service skills

Strong organizational skills

System analysis skills, with the ability to identify and accurately describe system issues

Understanding and interpretation of user needs and operational environments

Demonstrated capability and success working in team environments

Excellent presentation skills to both internal and external audiences, including the ability to clearly explain technical issues/challenges to those with both technical and non-technical knowledge EDUCATION/CERTIFICATIONS/EXPERIENCE Bachelor’s Degree in Information Technology, Computer Science, Software Engineering, or a related field preferredCTS Certification is a plus along with manufacturer level certifications (i.e., Crestron, QSC, Biamp, etc.) or entry level industry certification such as AVIXA Technologist Expert level with using Microsoft Excel and Google Sheets required3-5 years relevant work experience required including creating estimates for technology projects with hardware and software needs

Experience with commercial A/V or high-end residential A/V is a plus including LCD video walls and direct view LED wallsPHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to reach with hands and arms and stoop, kneel, climb, crouch, or crawl

The employee must be able to occasionally lift and/or move up to 50 pounds

Specific vision abilities required for this job include close vision, distant vision, color vision, peripheral vision, depth perception and the ability to adjust focus

Employee must be able to talk and hearWORK ENVIRONMENT Due to our onsite Fabrication process, the work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. While performing the duties of this job, employee may be exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles and outside weather conditions.

Interested in Joining Our Team?

Permission to play at DI starts with the ability to be a team player, possess a positive attitude while under a tight deadline and demonstrate an uncommon…