Service Desk Application Support

Service Desk Application Support

Location:

Overland Park
- Kansas
- Onsite/Hybrid Long Term Contract Role

Job Description

• 5 to 8 years' experience in an Application Support role AMS in Engineering domain Application Maintenance and Support
• Experience installing configuring or supporting Microsoft Office Bluebeam Adobe and Engineering Applications
• Strong troubleshooting skills across applications databases and hybrid cloud environments
• Proven experience managing Severity 1
  
  Severity 2 incidents driving RCA and ensuring rapid restoration of service
• Strong command of ITIL processes Incident Problem Change Knowledge Management
• Advanced execution capabilities and ability to adjust quickly to changes and reprioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that nonIT staff can understand
• Issue tracking and reporting using tools

Technical Skills Required as mandatory 4 skills from below

• Bluebeam
• Adobe Suite
• Microsoft Office
• Autodesk Applications
• Bentley Applications
• Basics of SQL
• Basic understanding of CAD Applications
• HQMS
• Clarity
• Production Support Focus

Mandatory

Skills:

Service Desk, Service Now ITSM