IT Service Desk Lead - In-Office KC Metro
Job in
Overland Park, Johnson County, Kansas, 66213, USA
Listed on 2026-09-05
Listing for:
Optiv Security Inc.
Full Time
position Listed on 2026-09-05
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, IT Project Manager
Job Description & How to Apply Below
Optiv Security Inc. seeks an IT Service Desk Team Lead to oversee daily operations in the Kansas City metro area. You will manage the ticket queue, assign tasks to staff, and ensure timely incident resolution while maintaining knowledge base documentation.
You will analyze service desk metrics, collaborate with the Service Desk Manager, and drive improvements in incident management, request fulfillment, and customer satisfaction. On-site role with 5 days in the office.
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