Tech Support Analyst; Store Support Center, Overland Park, KS

Technical Support Analyst

Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands. ARG is one of the largest hardware retailers in the United States and operates over 250 neighborhood stores nationwide. With roots dating back over a century, ARG's success is driven by its people. What truly sets us apart in the industry is our commitment to hiring and developing individuals who are passionate about personal and professional growth and who want to be part of a company built on strong, enduring Core Values:
Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

This helpdesk position includes general on-phone technical support of all activities involving our point-of-sale system; including assisting store users and technicians with daily operational and procedural issues or questions.

Essential Duties and Responsibilities:

• Provide hardware support for store personnel and repair technicians, including but not limited to:
  Windows XP/7/10 based register platform, register peripherals, bar code scanner, thermal Printer, signature capture device, laser printers, copiers, fax, etc.
• Serve as a product expert for all components of the backroom and register software.
• Rotating on-call support including evenings, weekends and holidays.
• Provide support for Store Support Center departments.
• Build and install equipment in store locations.
• Accountable for all store related polled data.
• Perform other related duties and special projects as assigned.

Other Essential Requirements:

• Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
• WINNING – In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people- our strength is being helpful.
• EXCELLENCE – Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best.
• LOVE – Love the people, love the work and love the results.
• INTEGRITY – For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics.
• GRATITUDE – We recognize that we are blessed to be in the business of serving others.
• HUMILITY – We strive for greatness with a humble, modest and respectful attitude.
• TEAMWORK – We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing that…Together, we are Ace.

Minimum Skills, Requirements and

Qualifications:

• 2-4 years related IT experience (help desk experience a plus).
• Highly motivated and energetic team player who works well under pressure.
• Ability to absorb and retain information quickly and conduct research into a wide range of computing issues as required.
• Ability to present ideas in user-friendly language to non-technical staff and end users.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills.
• Above average PC skills.
• Exceptional attention to detail.
• Windows and wireless networking experience.
• Working in or supporting in a retail environment.
• Travel as required.
• Standing, walking, lifting (up to 25lbs) and climbing.

Compensation Details:

$20.00 - $22.00 per hour