IT Service Desk Lead — Drive Resolution & Team Excellence
Job in
Overland Park, Johnson County, Kansas, 66213, USA
Listed on 2026-09-07
Listing for:
Optiv
Full Time
position Listed on 2026-09-07
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, IT Project Manager
Job Description & How to Apply Below
Optiv in the Kansas City metro area is seeking an IT Service Desk Team Lead to oversee daily desk operations and ensure timely incident resolution within SLAs. You will manage ticket queues, guide staff, and collaborate with IT teams to resolve complex issues while maintaining a robust knowledge base.
You will also contribute to reporting on metrics, onboarding new staff, and driving process improvements to boost efficiency and customer satisfaction.
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