VP of Product Management, Conversational AI and Digital Servicing

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well‑being, and work‑life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

As VP of Product Management, Conversational AI & Digital Servicing, you will define the future of how millions of customers engage with Empower when they need help, guidance, or service. Your most important mandate will be defining and bringing to life Empower’s conversational AI strategy – creating experiences that allow customers to engage with an intelligent digital advisor, seamlessly transition to a human advisor when needed, and resolve everyday needs simply and intuitively.

The opportunity is not to digitize traditional servicing, but to fundamentally rethink how digital intelligence and human expertise come together. You will own the strategy from vision through execution. Near-term, that means identifying high-impact opportunities across conversational experiences, live chat, FAQs, and digital containment. Over time, the portfolio will expand across the foundational capabilities customers use to manage their relationship with Empower.

This is a highly visible leadership role for someone who combines rigorous strategic thinking with exceptional product judgment and strong technology fluency. You will work across Product, Technology, Design, Data, Innovation, Sales, Marketing, Operations, Legal, and Compliance to turn an ambitious vision into experiences operating at significant scale. You will report to Empower's Head of Digital and build an ambitious product team to bring our vision and strategy to life.

Define Empower’s conversational AI strategy and product vision, identifying where AI can fundamentally improve how customers receive guidance, collaborate with Empower, and resolve service needs. Create a seamless digital-to-human experience, enabling customers to move naturally between AI‑powered experiences, digital servicing, and their human advisor without losing context or continuity. Reimagine digital servicing from first principles, using AI, automation, and exceptional product design to improve customer outcomes while materially increasing digital containment and operational efficiency.

Turn strategy into a focused roadmap, balancing immediate opportunities such as live chat, methods to address top customer questions, and servicing journeys with the longer‑term capabilities required to transform the customer experience. Build sophisticated AI‑powered experiences at scale, partnering deeply with technology, data, design, and risk teams on conversational experiences, personalization, orchestration, evaluation, safeguards, and human escalation. Own and evolve foundational digital servicing capabilities that customers rely on to manage their relationship with Empower.

Bring structure to highly ambiguous problems, combining customer insight, data, emerging technology, and competitive intelligence to determine where Empower should place its biggest bets. Lead through influence across a complex organization, aligning senior executives and cross‑functional partners, challenging existing assumptions, removing barriers, and creating momentum around a shared strategy. Build a high‑performing product organization,…